Improve Customer Experience in Bank Branches

Bank branches are undergoing a tremendous transformation, including new formats, technologies, and services offered.  But one area of branch transformation that hasn’t really been addressed are the employees. 

  • Do you have the right mix of staff, with the right skills, available at the right time?
  • Are your bankers making the most of customer visits: understanding their needs, building relationships, and offering the right products and services?
  • Are your staff bogged down by outdated systems and manual tasks that could be automated?

Verint Branch Workforce Engagement solutions and services can help optimize the performance of branch staff to improve your customers’ experience.