Your customers and employees are constantly interacting with your call center, contact center, branch locations, digital channels and back office. Leading brands rely on Verint to provide a world class experience via solutions designed for each of these roles. But we don’t stop there. By delivering integrated and open solutions, we can help you share intelligence across the organization, break down silos and accelerate decision making.
Achieve service goals, drive process consistency and compliance, increase employee productivity, and improve operational effectiveness.
Guide your team, address compliance, and deliver exceptional experiences, even with fewer resources.
Deliver fast, seamless, and personalized experiences across channels and devices.
Connect direct, indirect, and inferred customer feedback to drive quantifiable business results.
Leverage the voice of the customer in digital channels to capitalize on opportunities and remediate critical issues in real time.
Modernize your approach to compliance, manage risk, and protect your organization and customers.
Use traditional, digital, social, and emerging AI channels to deliver services and protect citizens.
Connect your existing technology with our next-generation capabilities-in a manner that protects your legacy investments and lets you start anywhere.
Check out what’s new on the Verint InTouch Blog
Quality Management (QM) is the most widely practiced and most critical customer engagement process in the contact center. Pelorus Associates…
You may have heard Verint recently announced its acquisition of ForeSee, a leading cloud voice of the customer (VoC) vendor. The combination…
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