Customer Engagement for Your Industry

How are you balancing intense competition and budget cuts with delivering quality service?  Verint helps healthcare organizations and insurers engage customers, improve service levels across multiple channels, and reduce costs.  Our solutions and services can help you stay ahead of evolving programs and regulations while enhancing compliance and the security of interactions.

“Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience.”

– Director, Operational Performance Management and Workforce Optimization, Large Non-Profit Health Insurer 

How effectively is your infrastructure supporting the customer engagement needs of new and existing clients? Verint’s integrated suite of solutions can help you address complex requirements, from managing staff scheduling, performance, and training to using automation and analytics to enhance productivity, understand trends, and deliver cost-effective service.

“The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service.”

– Jaymee Gerard, Operations Business Analyst, PlumChoice

Are you using customer interactions to glean intelligence that can help you decrease customer churn? With Verint, you can capture and analyze customer interactions across channels. Armed with this intelligence, you can develop customer retention and loyalty strategies to help keep you competitive, even as local service, local distance, wireless, and cable continue to converge.

“Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact.”

– Ingrid van der Fits, Customer Service Experience Manager at Tele2

How effectively are you responding to citizen demands, providing access to self-serve portals, introducing new digital engagement channels, improving services, and managing the pressures of politics and cost containment? Verint can help you transform citizen engagement, connecting “front-office” customer requirements to “back office” delivery and leveraging the use of new digital, social, and emerging channels.

Verint’s solution “is built from the ground up with local government authorities in mind, and the experience and professionalism of the Verint sales and services team helps ensure a fast, expert deployment.”

– Peter Tolland, customer and information governance manager at North Lanarkshire Council

Are you still manually forecasting and scheduling employee schedules in spreadsheets? As your organization grows, it’s important to ensure your current software solutions improve and automate day-to-day tasks.

Verint provides easy-to-use cloud software solutions tailored for small and medium sized businesses. With Verint, you can better forecast and manage employee schedules, performance, and training to optimize employee performance and create memorable customer interactions.

“We needed workforce management software that would fit both our current objectives and some important developments ahead. Verint Monet has helped us better manage these processes, delivering better than predicted results. We can now focus more time on offering better service to our customers, rather than spending time managing our schedule.”

– Nick Benzie, Resource Planning & Reporting Manager, Ecotricity