Customer Engagement for Your Industry

What are leading brands doing to improve CX and lower costs?  Winners Automate.

Every organization wants to be successful, regardless of the industry in which it operates and the customers it serves. But meeting customer expectations is getting harder, not easier.  And while cloud solutions can help, it evolves so quickly that you might not know where to start.

So why not start here, with Verint?  For over 20 years, we’ve delivered solutions and services  to help tackle customer engagement challenges in a variety of industries.

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Financial Services

Are you facing consolidation, fierce competition, increasing transaction volumes, and narrower profit margins? Verint provides leading financial institutions a comprehensive suite of solutions to help elevate customer engagement to a competitive differentiator. We can deliver insights to help you reduce costs while increasing the quality of service.

“We’re very satisfied with the results we’ve seen so far with Verint Workforce Management. Now we can easily balance workloads, helping to reduce costs from overstaffing and overtime.”

– Project Manager, ABN AMRO

Financial Services

Healthcare

How are you balancing intense competition and budget cuts with delivering quality service?  Verint helps healthcare organizations and insurers engage customers, improve service levels across multiple channels, and reduce costs.  Our solutions and services can help you stay ahead of evolving programs and regulations while enhancing compliance and the security of interactions.

“Verint Workforce Optimization has helped us create a holistic management and reporting structure across our entire customer service operations—both contact centers and back office—to drive operational efficiencies and improve the customer experience.”

– Director, Operational Performance Management and Workforce Optimization, Large Non-Profit Health Insurer 

Healthcare

Outsourcing

How effectively is your infrastructure supporting the customer engagement needs of new and existing clients? Verint’s integrated suite of solutions can help you address complex requirements, from managing staff scheduling, performance, and training to using automation and analytics to enhance productivity, understand trends, and deliver cost-effective service.

“The Verint solution has helped us create a better working environment by providing a toolset that enables our employees to excel at providing customer service.”

– Jaymee Gerard, Operations Business Analyst, PlumChoice

Outsourcing

Telecommunications

Are you using customer interactions to glean intelligence that can help you decrease customer churn? With Verint, you can capture and analyze customer interactions across channels. Armed with this intelligence, you can develop customer retention and loyalty strategies to help keep you competitive, even as local service, local distance, wireless, and cable continue to converge.

Verint Knowledge Management has become the backbone of our operations. More and more departments want access to the knowledge management system – even those with no direct customer contact.

– Ingrid van der Fits, Customer Service Experience Manager at Tele2

Telecommunications

Public Sector

How effectively are you responding to citizen demands, providing access to self-serve portals, introducing new digital engagement channels, improving services, and managing the pressures of politics and cost containment? Verint can help you transform citizen engagement, connecting “front-office” customer requirements to “back office” delivery and leveraging the use of new digital, social, and emerging channels.

Verint’s solution “is built from the ground up with local government authorities in mind, and the experience and professionalism of the Verint sales and services team helps ensure a fast, expert deployment.”

– Peter Tolland, customer and information governance manager at North Lanarkshire Council

Public Sector

Small or Medium Sized Business

Are you still manually forecasting and scheduling employee schedules in spreadsheets? As your organization grows, it’s important to ensure your current software solutions improve and automate day-to-day tasks.

Verint provides easy-to-use cloud software solutions tailored for small and medium sized businesses. With Verint, you can better forecast and manage employee schedules, performance, and training to optimize employee performance and create memorable customer interactions.

“We needed workforce management software that would fit both our current objectives and some important developments ahead. Verint Monet has helped us better manage these processes, delivering better than predicted results. We can now focus more time on offering better service to our customers, rather than spending time managing our schedule.”

– Nick Benzie, Resource Planning & Reporting Manager, Ecotricity

Workforce Management for SMBs

Financial Services

Are you facing consolidation, fierce competition, increasing transaction volumes, and narrower profit margins? Verint provides leading financial institutions a comprehensive suite of solutions to help elevate customer engagement to a competitive differentiator. We can deliver insights to help you reduce costs while increasing the quality of service.

“We’re very satisfied with the results we’ve seen so far with Verint Workforce Management. Now we can easily balance workloads, helping to reduce costs from overstaffing and overtime.”

– Project Manager, ABN AMRO

Financial Services