Customer Engagement Optimization Global Support Contacts

Welcome to the Customer Support page for Verint® Customer Engagement Optimization Solutions. These solutions include Verint’s Workforce Optimization, Branch Surveillance and Investigation Solutions, Customer Analytics and Engagement Management (KANA) products. Please consult the table below to reach the appropriate support contact for your region.

Verint Support Contact Information for all Products excluding KANA and Telligent

Region SupportedVerint Contact Center LocationContact Information
AmericasNorth America

1-888-9-VERINT (1-888-983-7468)

Verint Cloud Services (VCS)
support@verintcloudservices.com
Verint Cloud Online Support    

Enterprise Feedback Management (EFM)
efmsupport@verint.com
EFM web portal

Retail Financial Services (RFS)
rfshelp@verint.com
http://gmt.zendesk.com

All other products:
contact.center@verint.com
https://verintconnect.com

Asia Pacific (APAC)

Israel
 

India
 
 

Hong Kong
 

Australia
 
 
 

Japan

+972 9 962 5881
em.support@verint.com

+91 124 4159555-666
+91 98 99 55 59 97
HD_India@verint.com

+852 8103 0104
HK_WAS_SUPPORT_CCD@Verint.com

1-300-VERINT (1300 837468) – From Australia
+61 2 8907 0300 – From overseas
anz-support@verint.com

(81)3-6261-0970
Japan_helpdesk@verint.com

Europe Middle East and Africa (EMEA)

London, UK GMT





+44 (0) 845 843 7333
EFM: efmsupport@verint.com
EFM web portal

All other products:
customersupport.emea@verint.com
https://verintconnect.com

 

Netherlands Customers Only

Web Portal: http://kayako.verint.com

Phone:        +31(0)20-7991999

Email:          nl-support@verint.com

Belgium Customers Only:

Web Portal: http://kayako.verint.com

Email:          be-support@Verint.com

Branch Surveillance and Investigation Solutions Contact Information and Local Business Hours

Region

Contact Information

AMERICAS

1-888-585-7059
Edge_VMS_Support@verint.com

9:00am – 5:00pm (local time)

EMEA

+44 (0) 845 843 7333,

CustomerSupport.emea@verint.com

8:00am – 6:00pm GMT    

APAC

+91 98338 30135

CustomerSupport.apac@verint.com

9:00am – 5:00pm SGT

For more information, please visit our Support page.

KANA Support Contact Information and Local Business Hours

Region SupportedContact Number

AMERICAS

1-866-753-KANA (5262)

EMEA

+31-20-2015217

UK

+44 (0) 844 478 0415

AUSTRALIA

+61-3862-37224

SINGAPORE

+65-6415-5154

HONG KONG

+85-2300-27863

Telligent Support Contact Information

Click here

OpinionLab Support Contact Information

Click here