We are thinking beyond the crisis to help you navigate the new normal and thrive. Together, we can help you rapidly engage and respond to your customers and employees.
Text Analytics for Chat
As customers increasingly turn to digital channels, organizations need to harness information from text data to uncover actionable insights using advanced automation and AI.
Verint® Text Analytics is an innovative solution that can extract actionable business intelligence from unstructured information like chats, surveys, emails, social media and more. Text Analytics for Chat offers predefined categories, dedicated chat KPIs, and a unified dashboard for speech and text analytics for Verint Speech Analytics customers.
Rapid cloud deployment paired with ongoing expert managed services helps ensure both a quick ROI and maximum long-term results.
Real-Time Agent Assist for Complaints and Escalations
As customers call in with complaints and possible escalations, your agents need a way to quickly identify and respond to the issues. Especially now that agents are working from home, real-time assistance can make a major impact on improving call outcomes.
Verint® Real-Time Agent Assist for Complaints and Escalations helps organizations identify and respond in real-time to calls with escalations or complaints. Built on Verint’s innovative Real-time Speech Analytics engine, Verint Agent Assist automatically detects terms and phrases that identify the call as a complaint or escalation.
Employees and managers will receive automated assistance and guidance in real-time, with a customized popup and or email notification that can impact the outcome of the call. Real-Time Agent Assist can help you improve CX, reduce churn, and reduce legal and social escalations.
Speech Analytics Cloud QuickStart
As we adapt to the new normal, organizations need increased visibility into customer requests, issues and needs.
To achieve this, Verint customers can now take advantage of a rapid deployment of Speech Analytics, empowering organizations to dramatically increase visibility and insights in just a few short weeks.
Rapid cloud deployment paired with ongoing expert managed services helps ensure both a quick ROI and maximum long-term results.
Speech Analytics Managed Services
Verint is now offering our customers a choice of managed services packages to enhance their investment in Speech Analytics.
These packages provide online portal access, annual tuning, and ongoing expert advice to help ensure the highest level of accuracy and effective use of the solution.
With three tiers of services available, organizations can choose the option that allows them to best meet their goals.
Workforce Management Automated Workflows
As pandemic restrictions are eased, many organizations are gradually bringing contact center agents back to the office.
To do this safely, you must now incorporate new regulations around safe distancing, health checks, desk hygiene, and more, while still providing the high level of service your customers demand.
Verint Workforce Management provides the automated workflows to allow organizations to meet these new challenges at their own pace.
Free Cloud ROI Analysis
Verint offers a free return on investment (ROI) and total cost of ownership (TCO) estimate to help you understand how to reduce costs moving from on-premises software to Verint in the cloud.
We can help you:
- Understand the “hidden iceberg” costs of your on-premises solution
- Quantify technical and business savings of moving to the cloud
- Get a year-by-year comparison of the costs for an on-premises and cloud solution and the savings of cloud over five-years
Knowledge Management Cloud QuickStart
Are your contact center agents are struggling to provide fast, accurate and compliant information? Are you trying to please customers while still lowering costs?
Verint’s Knowledge Management Cloud QuickStart uses artificial intelligence to quickly find the best information to resolve a customer request.
Automatically connecting your agents to the right knowledge results in decreased agent training time, increased first contact resolution, and decreased average handling time.
Desktop and Process Analytics (DPA) Application Analysis
As your contact center expands channels and becomes distributed across sites and work-from-home agents, are you able to manage your workforce effectively?
To help you gain full visibility into employee activity, Verint is offering an Application Analysis Cloud QuickStart that gives you the insights you need to effectively manage employees and improve productivity in just a few short weeks.
DPA Application Analysis provides full visibility into multi-channel contact center activity, including work at home agents and ever-expanding inbound channels (email, chat, social). To best align resources with demand, contact centers need to understand how employees are spending their time across systems, teams, and locations.
Operations Visualizer for Back-Office Operations
Walking around the office to visually collect data is no longer feasible with remote workers, social distancing, functional silos, and the many demands on a manager’s time. The inability to have a holistic view of operational data creates blind spots. These blind spots cause organizations to underestimate the untapped potential of their back-office operations. Opportunities to improve capacity and speed are hidden behind operational silos, disparate systems and inconsistent processes.
Verint Operations Visualizer Cloud QuickStart gives organizations greater visibility into employee and/or work group productivity, helping you quickly identify hidden capacity.
A quick to deploy solution, Operations Visualizer is a great starting point with fast ROI.
Automated Quality Management for Compliance Cloud QuickStart
To be sure of compliance you can’t afford to review anything less than 100% of calls, yet most Quality teams can only manually reviewing about 3%.
And now your teams are working from new locations in distraction-filled environments, which could mean even greater compliance risks.
So compliance automation is more important than ever before and Verint customers can now take advantage of a rapid deployment of Automated Quality Management, empowering your organization to automatically monitor and analyze 100% of interactions to assure compliance.
Rapid cloud deployment paired with ongoing expert managed services helps ensure both a quick ROI and maximum long-term results.
Healthcare Virtual Assistant
Health insurers are providing simpler, friendlier, and more cost-effective support for their members using Verint’s HIPAA-compliant conversational AI platform.
The Verint IVA QuickStart supports eight key areas of member services out-of-the-box. It then expands with you to drive more authentic, personalized engagement to build enduring relationships including:
- Enrollment
- Changes to Profile and Plans
- Account Management
- Facility Locations
- ID Cards
- E-statement Support
- Product Information
- Healthcare FAQ
Rapid Realignment Modeling for Branch Channel Optimization
The branch channel has been significantly impacted by changes that include branch closures, re-openings, changes in open hours, and customer’s increased preferences for drive-up.
The challenge of how to operate efficiently, maintain high customer satisfaction, and grow revenue has never been more complex.
Rapid Realignment Modeling enables three advisory services to help banks and credit unions make sound strategic decisions to realign their branch network, workforce capacity, and open hours.
Rapid Response Community Program
Elevate employee and customer engagement with a Verint® Community. With a complete set of social applications, including forums, blogs, and private messaging, keep your remote workforce connected and your customers engaged.
Verint Community helps your organization foster self-service, knowledge sharing, collaboration, and networking while making better business decisions based on insights and social interaction data.
With our Rapid Response Community Program, create and launch your cloud-based community within 10 business days to help better support your employees or customers today.