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October

Alight’s "Lisa" Empowers Self-Service Customer Decisions for HR Benefits Enrollment

(Opus Research) - October 29, 2018

"…Leveraging Verint’s chatbot and Conversational AI technology that understands questions of users in their own words, Alight launched…"

 

The Path to Proactive and Pragmatic Financial Compliance

(Global Baking & Finance Review) - October 29, 2018

"…Page 44, The Path to Proactive and Pragmatic Financial Compliance by Phil Fry, Verint’s VP of Financial Compliance Strategy…"

 

The Intersection of Employee Experience and Customer Experience

(CMS Wire) - October 29, 2018

"…happy customers," said Kelly Koelliker, director of product marketing at Verint. She shared a few examples of how creating engaged employees…"

Verint Tapped among IDC FinTech's Top 25 Enterprise Financial Technology Providers

(HighBeam Research) - October 27, 2018

"…while managing risk and complying with increasing regulatory requirements," says Verint's Nancy Treaster, senior vice president and general…"

Where Analytics and Machine Learning Meet

(CMS Wire) - October 25, 2018

"…that according to Joe Dumoulin, chief technology and innovation Officer at Verint Intelligent Self-Service, include six different kinds of…"

Verint expands financial compliance partnership programme

(Finextra) - October 25, 2018

"…Source: Verint Systems Verint Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the expansion of its Financial…"

Verint Announces Expanded Compliance Partner Program

(TMCnet.com) - October 25, 2018

"…financial institutions to modernize and automate their compliance processes. Verint has a long history in developing holistic solutions to…"

Verint, Connex expand partnership

(Financial News UK) - October 25, 2018

"…range of Verint solutions, both on premises and in the cloud, to its customers. Partners with Verint since 2014, Connex has offered Verint…"

PM360 2018 Trailblazer Awards Marketing Team of the Year

(PM360) - October 25, 2018

"…Patient Marketing & Digital Health Innovation Novo Nordisk Agency Partners: Verint Systems Inc., HyperPointe Team Members: James Donohue…"

TechBytes with Jen Snell, VP, Product Marketing, Verint

(MarTech Series) - October 24, 2018

"…Tell us about your role at Verint and the team/technology you handle. I am the VP, Product Marketing at Verint Intelligent Self-Service…"

Connected Listening: 3 Tips to Meet the CX Challenges of Omni-Channel Communication

(CustomerThink) - October 20, 2018

"…Nancy Porte is the Vice President of Global Customer Experience for Verint. With a background in operations…"

 

Why You Should Pay Attention to AI in the Contact Center

(Smart Customer Service) - October 19, 2018

"…Mitel, NICE, RingCentral, Salesforce Service Cloud, Talkdesk, and Verint. Omer Minkara is a vice president and principal analyst at…"

Verint Expands Partnership with Connex

(Smart Customer Service) - October 18, 2018

"…range of Verint solutions, both on premises and in the cloud, to its customers. Partners with Verint since 2014, Connex has offered Verint…"

The value of cross-channel Voice of the Customer

(CustomerThink) - October 12, 2018

"…Verint, The Digital Tipping Point: How do organizations balance the demands for digital and human customer service?; https://www.verint.com/…"

The Symbiotic Relationship Between CX and Loyalty

(CMS Wire) - October 12, 2018

"…points out Nancy Porte, vice president, global customer experience for Verint. "But consumers aren’t easily wooed by discounts and points…"

Breakthrough Technologies in Knowledge Management

(KM World) - October 12, 2018

"…KMWorld recently held a webinar with Kelly Koelliker, director, solutions marketing, Verint, Stephen Pappas, SVP, Panviva, Inc., and E…"

Verint Systems Announces Customer Engagement Platform Enhancements

(Loyalty360) - October 11, 2018

"…Verint Systems, a provider of security and intelligence data mining software, has announced several enhancements to its Community solution…"

Verint Unveils Enhanced Financial Compliance Suite

(TMCnet.com) - October 10, 2018

"…and technology expertise to financial trading." In selecting the Verint Financial Compliance suite companies can take solace in a robust…"

 

Verint Revamps Financial Compliance Solutions

(DestinationCRM.com) - October 10, 2018

"…president and general manager of strategic operations at Verint, in a statement. "Verint gives financial traders and related businesses the…"

Speech Analytics: Many Use Cases & Players, A Few Important Tips

(TMCnet.com) - October 8, 2018

"…and Verint are the most significant AI-fueled speech analytics solutions providers today, Forrester said. (Verint (News…"

 

Verint Enhances Community Solution

(TMCnet.com) - October 5, 2018

"…strategy and to drive search engine optimization." With these enhancements, Verint now offers more robust reporting. As a result, users…"

 

Verint Updates Community Solution

(DestinationCRM.com) - October 5, 2018

"…Verint Systems has enhanced its Community solution, which is part of its automated Intelligent Self-Service portfolio, which includes web…"

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

(SpeechTechMag.com) - October 3, 2018

"…a way to solve that problem. Vendor of Choice: Verint Systems Verint understands the imprtance of data and focuses on helping deliver…"

September

The 2018 PM360 Trailblazer Awards Winners
(PM360) September 13,2018

2018 Rising Stars: Jen Snell
(Spokane Journal of Business) September 13,2018

Verint Vying for Workforce Optimization Leadership
(TMCnet.com) September 11,2018

Keeping contact centre employees engaged
(Direct Marketing News - DMN) September 10,2018

Trend-Setting Product of 2018: Verint Systems Inc.: Automated Verification
(Knowledge Management World) September 10,2018

Key Considerations in AI Vendor Selection, Deployment
(TechRistic.com) September 5,2018

Global Retailer Realizes Results with Verint WFM
(TMCnet.com) September 4,2018

July

Share Your Data the Way Kids Share Their Toys
(Business 2 Community) July 27,2018

Do it yourself: the rise of Intelligent Self-Service
(The Drum) July 27,2018

GDPR won’t kill marketing – it will save it
(Marketing Industry News) July 23,2018

ISI Telemanagement Wins Compliance Partner Award
(TMCnet.com) July 22,2018

Verint Named Among Top 10 Public Safety Solution Providers and as Most Innovative Security Product of the Year
(WMBF News) July 19,2018

June

Customer Contact Week Celebrates CX Success
(uctoday) June 20,2018

Verint's new strategy focused on automation, AI and self-service
(451 Research) June 7,2018

Self-Service and Assisted Service: Putting It All Together
(SpeechTechMag.com) June 4,2018

May

Verint's Solutions Empower Agents And Customers
(Forrester Blogs) May 25,2018

Three Ways to Ensure Your CX Initiatives Drive Desired Business Outcomes
(Business 2 Community) May 22,2018

Verint Engage 2018 Takeaways
(Aberdeen Essentials) May 22,2018

Insights From the 2018 Verint Global Customer Conference
(Security Sales & Integration) May 15,2018

Global Research Commissioned by Verint Shows Consumers Becoming More Comfortable with Automation in Work Environments
(Directors' Club Newswire) May 14,2018

Intelligent Self-Service: Three Ways to Grow Consumer Comfort with Automated, Robotics-Driven Interactions
(CustomerThink) May 12,2018

Sewerage & Water Board bears down on billing complaints
(NOLA.com) May 8,2018

April

Powering Your Organization with Flexible, Smart Collaboration
(Knowledge Management World) April 26,2018

How the contact centre became ground zero for AI in the enterprise How the contact centre became ground zero for AI in the enterprise
(Information Age) April 16,2018

Verint Adds New Intelligence Capabilities to Help Organizations Anticipate, Identify and Mitigate Risk
(Knowledge Management World) April 12,2018

Verint Enhances Situational Awareness Platform and Enterprise Video Management Solutions
(Mobile ID World) April 3,2018

The Bionic Agent and Big Business: Why the Robots Aren’t Taking Over Just Yet
(The Canadian Business Journal) April 2,2018