Jump to Month: JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC

November

The ABCs of Robotic Process Automation
Contact Center Pipeline
November 2017

How to Partner with HR for CX Success
CustomerThink
November 2, 2017

Verint Automation Improves Quality Management for Customer Engagement Industry
KMWorld
November 2, 2017

Verint Automation Changes How Customer Engagement Industry Thinks about Quality Management
Financial Buzz
November 1, 2017

Verint Launches Automated Quality Management
Smart Customer Service
November 1, 2017

October

5 Ways Analytics Can Drive Adoption for Voice Shopping
Multichannel Merchant
October 27, 2017

Verint Launches Enterprise Workforce Optimization Solution
UCStrategies
October 16, 2017

Group Elite Picks Verint WFO
Workforce Optimization Software
October 12, 2017

Verint Launches Updated WFO Suite
DestinationCRM.com
October 10, 2017

Verint Workforce Optimization Suite Adds New Features
KMWorld
October 10, 2017

3 Ways to Strengthen Your CX Program With Online Communities
CustomerThink
October 5, 2017

September

Ventana Research Announces 2017 Digital Innovation Awards Finalists
Ventana Research
September 25, 2017

2017 CX Impact Award FINALISTS!
CX Day
September 25, 2017

Fast-Tracking Your Journey to Workforce Optimization: Tips for Mid-Sized Contact Centers
Contact Center Pipeline
September 21, 2017

The 2017 AIconics Awards Finalists: Best Innovation in RPA
The Alconics
September 21, 2017

Overcoming the Barriers to Delivering an Excellent Citizen Experience – Interview with Ryan Hollenbeck and David Moody
Adrian Swinscoe
September 21, 2017

Verint Opens Ears to Voice of the Customer 
Call Recording
September 21, 2017

Do You Know What Speech Analytics Means? (Portuguese)
Consumidor Moderno
September 13, 2017

More Digital and Qualified (Portuguese)
Consumidor Moderno
September 13, 2017

More Intelligence (Portuguese)
Consumidor Moderno
September 13, 2017

Trend-Setting Product of 2017: Verint: Verint Workforce Optimization for the Mid-Market
KM World
September 13, 2017

Innovation in Managing Routine Jobs Using Robots (Portuguese)
InforChannel
September 7, 2017

Digital Consumer Turnover (Portuguese)
IT Forum 365
September 1, 2017

August

How to Deliver Superb Omnichannel CX in a Digital World According to 24,000 Consumers Globally
Customer Think 
August 31, 2017

The Churn of the Digital Customer Experience with Digital Feedback (Spanish)
NEO
August 29, 2017

Innovation in the Way of Managing Routine Jobs Using Robots with Robotic Process Automation Technology (Portuguese)
Techno Business
August 24, 2017

View from the Top
CRM
August 22, 2017

Verint at the Intersection of Customer, Employee Engagement
ESM
August 21, 2017

Customer Engagement Becoming More of a Challenge Across All Industries 
Loyalty 360
August 11, 2017

Day in the Life of an Executive Leading a “Customers for Life” Culture
Customer Think
August 11, 2017

Boosting Millennial Workplace Performance with Innovative Technology
Retail IT Insights
August 3, 2017

Verint Robotic Process Automation
Bank News
August 2, 2017

5 Hot #Trends Impacting Contact Centers
Contact Center Pipeline
August 1, 2017

Is Your CX Program Ready for the Digital Age
Contact Center Pipeline
August 1, 2017

July

6 Hot AI Automation Technologies Destroying And Creating Jobs
Forbes
July 29, 2017

Biometric Voice Analysis - Fast, Efficient and Secure Attention (Spanish)
IT Candino
July 27, 2017

Setting Examples: How Senior Leadership Can Be Positive CX Role Models for the Workforce
Customer Think
July 27, 2017

A Culture Centered on Knowledge (Portuguese)
CallCenter.Inf.Br
July 26, 2017

Consumer Empowerment with Digital Channels (Spanish)
IMT
July 24, 2017

Consumers and the Digital Channels (Spanish)
Prensario TI Latin America
July 20, 2017

Verint Launches Cloud-Based Knowledge Management
KM World
July 19, 2017

NewVoiceMedia Announces Partnership with Verint Systems
Martech Advisor
July 10, 2017

Robots: Coming Soon to an Aisle Near You?
JLL
July 10, 2017

Interview with Ryan Hollenbeck, SVP Global Marketing at Verint
Martech Advisor
July 10, 2017

Verint Partners with NewVoiceMedia for Better CX
BPA Quality
July 10, 2017

NewVoiceMedia Partners with Verint
Smart Customer Service
July 10, 2017

Taking It to the Bank: Vidyo Expands Efforts in the Financial Vertical
TMC Customer Magazine
July 6, 2017

JUNE

Verint Announces Winners of 2017 Engage Americas Partner Awards (Portuguese)
Consumer Moderno
June 23, 2017

Customer Experience the Allianz Way
Travel Pulse
June 21, 2017

The privacy and protection speech: Educating Bank Customers About Voice Biometrics
BAI
June 20, 2017

Verint Leads Back Office WFO
BPA Quality
June 19, 2017

Verint Launches Mid-Market WFO
Smart Customer Service
June 12, 2017

Verint Provides Engagement Tools for CX Practitioners, and a Case Study of CX in Practice
CustomerThink
June 4, 2017

Customer Conferences: The Best Time of Year to Improve CX
CustomerThink
June 2, 2017

Verint Hosts Engage 2017 Global Customer Conference in Orlando (Spanish)
IMT
June 2, 2017

MAY

Criminals Manipulate Call Center Agents (Portuguese)
Consumidor Moderno
May 26, 2017

Customer Trust Must Be Earned
CRM Magazine
May 19, 2017

Voice of Customer Industry Trends: Consolidation, Disruption, and the Rise of Real-Time Action
CustomerThink
May 17, 2017

Verint Introduces Customer Experience Consulting Services
Insurance Innovation Reporter
May 17, 2017

Verint Launches Workforce Optimization Consulting
Workforce Optimization Software
May 17, 2017

Verint Earns Our Editor’s Retail Choice Award™ for Customer Engagement Optimization
DealCrunch
May 15, 2017

Calling All Contact Centers
Software Magazine
May 8, 2017

Two Reasons to Analyze What Customers Say – Just Not What They Do
CustomerThink
May 4, 2017

The Personalized Service and Data Security Dilemma
Contact Center Pipeline
May 1, 2017

A View from the Saddle: Communing with Communities
Contact Center Pipeline
May 1, 2017

Surprise! Your Customers Still Want to Speak to Humans
CMSWire
May 1, 2017

APRIL

Digital vs. Human Customer Service: Who is the Victor?
Media Sales Today
April 21, 2017

Verint WFO Achieves Cisco Compatibility Certification
Smart Customer Service
April 19, 2017

Can Your Quality Assurance Team Really Monitor 100% of Calls? Should It?
CustomerThink
April 13, 2017

Verint Enhances Community Solution
CRM Magazine
April 12, 2017

Empowering the Consumers Through Digital Channels (Portuguese)
Consumidor Moderno
April 10, 2017

Employee Advocacy is Not Enough. 3 Strategies to Create Empowered “CX Catalysts”
CustomerThink
April 6, 2017

MARCH

Verint and Tango Networks Partnership (Portuguese)
Callcenter.inf.br
March 30, 2017

The 2017 CRM Service Leaders
CRM Magazine
March 27, 2017

Is Your Omnichannel Strategy Customer-centric or Self-centric?
CustomerThink
March 26, 2017

Customer Experience as a Competitive Tool
Travel Weekly
March 22, 2017

89% of Consumers Are Concerned About Data Security and Privacy (Portuguese)
Security Report
March 22, 2017

Privacy and Data Security Among Key Consumer Concerns (Spanish)
NetmediaMX
March 21, 2017

Verint Among the Best Companies in the Robot Process Automation (Portuguese)
Consumidor Moderno
March 20, 2017

The Churn of the Digital Consumer
Information Age
March 20, 2017

Data Security and Privacy, What Worries Them Most (Portuguese)
Excelsior
March 17, 2017

Verint Shows How to Transform the Customer Experience with Speech Analytics and Robotics in Mexico (Spanish)
Global Media IT
March 17, 2017

Operational Framework is Key to Breaking Down Business Silos
BPA Quality
March 16, 2017

Nearly Nine Out of Ten Consumers Concerned About Data Security and Privacy
Dataversity
March 15, 2017

WhatsApp Field-Trials Business Chat
CRMBuyer
March 14, 2017

Why Marketers Need a CMS in Their Toolkit this Year
Martech Advisor
March 14, 2017

Verint Ups the Ante on Employee and Customer Engagement
Loyalty360
March 10, 2017

Report Finds Personalization, Security Key for Consumers’
BizReport
March 10, 2017

9 in 10 Consumers Worried About Online Privacy (But Most Want Personalisation Too)
NetImperative
March 9, 2017

Verint Reveals Consumer Concerns (Spanish)
Prensario TI Latin America
Mach 8, 2017

Verint, Tango WFO Solutions Improve Mobile Workforce
Workforce Optimization Software
March 7, 2017

TMC Announces Customer of the Year Award Winners
CUSTOMER Magazine
March 7, 2017

Verint Partners with Tango Networks
CRM Magazine
March 2, 2017

KMWorld 100 Companies That Matter in Knowledge Management 2017
KMWorld
March 1, 2017

Verint, Elan Moriah, President, Customer Engagement Solutions, Verint®: View From The Top
KMWorld
March 1, 2017

FEBRUARY

Surrender Your Desk: It's Time To Let The Robots Take Over
benzinga.com
February 27,2017

The Rise of Facebank – Why Social Banking is Here to Stay
Fintech Finance
February 27, 2017

Recipients of the 2017 CUSTOMER Products of the Year Award Announced
CUSTOMER Magazine
February 24, 2017

Verint Adds OpinionLab for Deeper Omni-channel Customer Engagement
Technology Evaluation Centers
February 23, 2017

Hardware.com.br Interviews: Ronaldo Stanzione, Verint Brazil Country Manager (Portuguese)
Hardware.com
February 22, 2017

79% Of Consumers Want A Human Option For Customer Service
Retail Touchpoints
February 20, 2017

We Like to Talk with People on the Phone 
One-Minute Marketer
February 16, 2017

The Fourth Industrial Revolution Has Begun (Portuguese)
HSM Management
February 15, 2017

The 2017 State of the Speech Technology Industry: Speech Analytics
Speech Technology
February 6, 2017

Study Reveals Increased Wear of Consumers with Digital Channels (Portuguese)
IP News
February 6, 2017

Verint Celebrates Achievements (Portuguese)
Callcenter.inf.br
Febr4uary 6, 2017

Are Chief Marketing Technologists Key to Customer-Centricity?
MyCustomer
February 6, 2017

Verint Customer Experience Program Receives New Honors (Spanish)
Contactforum.com
February 2, 2017

A Tool for Positive Change: Five Tips for Building a Customer Journey Map
CustomerThink
February 2, 2017

Verint Recognized in DMG Consulting's Workforce Optimization Report 
Workforce Optimization Software
February 1, 2017

Digital Feedback Management: The Next Chapter for Customer Service
Contact Center Pipeline
February 1, 2017

JANUARY

Verint Partners with Content Guru
Speech Tech Mag
January 30, 2017

Is there Common Ground between Customers and Brands on what Loyalty Means?
Blogorama
January 30, 2017

Customers Using Digital Channels Are More Likely to Switch Providers (Portuguese)
ComputerWorld
January 30, 2017 

Digital Consumers Are More Likely to Switch Providers (Portuguese)
IT Forum 365
January 30, 2017 

Study Reveals Greater Wear Among Digital Consumers (Portuguese)
E-commerce Brazil
January 30, 2017

Digital Channel Favors Supplier Exchange, Concludes Survey (Portuguese)
TI Inside Online
January 27, 2017 

Digital Customers Less Loyal
Media Post
January 25, 2017

Digital Engagement for the Win
BPA Quality
January 25, 2017

Customer Retention, Increasingly Difficult With the Digital Age: Study (Spanish)
ComputerWorld Mexico
January 23, 2017 

Human Interactions Drive Higher Loyalty Among Digital Consumers
Fierce Retail
January 23, 2017

Top 10 Hot Artificial Intelligence (AI) Technologies
Forbes
January 23, 2017

CustomerThink Names 12 Global Thought Leaders as Advisors for 2017
CustomerThink
January 20, 2017

Balancing the Digital Demand with Human Touch
Fast Moving
January 19, 2017

Is the High Street Fighting Back?
Retail Gazette
January 19, 2017

A Wake-Up Call For Brands
Business LIVE
January 19, 2017

Digital-First Customer Survey Finds Customer Service Automation May Impact Churn
CDG Portal
January 18, 2017

Getting The Balancing Right Between The Digital Demand And The Human Touch
Global Banking & Finance Review
January 17, 2017

Online Shopping Erodes Brand Loyalty
ShopSafe
January 17, 2017

Balancing the Digital Demand With the Human Touch
Business & Finance
January 16, 2017

Clear Winners in the Digital World Offer Better Platforms Related to Customer Personalization 
Loyalty360
January 16, 2017

Study Shows Keys to Customer Retention for Online and In-Store Retailers
Inc.
January 16, 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
DataQuest
January 13, 2017

10 Mind-Boggling Digital Marketing Stats From This Week
Econsultancy
January 13, 2017

Analytics and CX - Market Trends 2017
Silicon India
January 12, 2017

Consumers Who Do Business Through Digital Channels More Likely to Swap Providers, Verint Study Shows
Retail Times
January 12, 2017

Global Study Finds Higher Attrition Among Digital Consumers
eContent
January 12, 2017

Do online shoppers have loyalty in mind?
MediaAvatarme.com
January 12, 2017

Study: Digital shoppers less loyal
BizReport
January 11, 2017

Global Study Finds Higher Attrition Amongst Digital Consumers
Call Centre Helper
January 11, 2017

Global Study by Verint Finds Higher Attrition Among Digital Consumers
FinTech Finance
January 11, 2017

Digital Dilemma
Digitalisation World
January 11, 2017

Verint: The Human Touch, Central to the Customer (Spanish)
Prensario TI
January 11, 2017  

Verint Global Study Notes Increased Wear Among Digital Consumers (Spanish)
Call Center News
January 11, 2017

BGL Group Reaps Benefits From Speech Analytics Project
Insurance Business
January 11, 2017

UK Insurance Group Targets Savings Through Speech Analytics Project
Life Insurance
January 10, 2017

New Verint App Extends Employee Engagement Capabilities on Mobile Devices
KMWorld
January 6, 2017

Still Just Upgrading Touchpoints? Create Future Journey Maps for Real Value
CustomerThink
January 6, 2017

What Will Be the Single Biggest Security Threat of 2017?
IDG Connect
January 5, 2017

Verint Introduces Mobile Work View App for Optimizing Workforce Capabilities
MarTech Advisor
January 5, 2017

Verint Launches Mobile Work View
SmartCustomerService.com
January 4, 2017

Verint's New WFO App Promotes Safe BYOD Practices
Workforce Optimization Software (TMC)
January 4, 2017

The Year Ahead: 17 on ’17 (PDF)
Contact Center Pipeline
January 1, 2017