Verint Solutions for Amazon Web Services
Want powerful, expansive cloud solutions for customer engagement and workforce optimization?
You’ve come to the right place.
Want powerful, expansive cloud solutions for customer engagement and workforce optimization?
You’ve come to the right place.
Verint’s broad portfolio of solutions for customer engagement and workforce optimization offers key advantages, including:
How can you simplify, modernize, and automate customer engagement? Start with Verint. Our solutions can give you visibility into the people, processes, and work across your organization. Give your business the advantages of these features and benefits:
Organizations rely on Verint to provide them with insight for faster, better decision making.
Our solutions are used across many industries, including banking, financial services, government, healthcare, insurance, manufacturing, outsourcing, telecommunications, transportation, and travel and hospitality. Check out our use cases here.
Employee Desktop: Unify your customer data to simplify processes, reduce mistakes, and drive efficiency. Show the right information, right when it’s needed.
Knowledge Management: Answer every question with confidence. Handle issues faster and more consistently without sacrificing quality.
Workforce Management (WFM): Plan, forecast, and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenue across contact center, branch, and back-office operations.
Robotic Process Automation (RPA): Automate repetitive, rules-based tasks and provide guidance to employees in real time to help increase productivity, reduce errors, and improve the customer experience (CX).
Case Management: Gain visibility into work across employees. Route, distribute and track work, and empower employees to complete each step efficiently.
Work Manager: Boost productivity and meet service delivery goals by prioritizing the work of individual employees, so they can focus on the right activities at the right time.
Compliance Recording: Capture, index, retrieve, store, and archive up to 100 percent of voice, video, and text interactions across multiple channels via a single recording system.
Automated Quality Management (AQM): Automate your quality process and gain deeper insight into all of your calls while managing compliance risk more effectively.
Performance Management: Give employees and managers visibility into performance to help drive better service and deeper job satisfaction.
Unified VoC: Verint’s flagship VoC offering is a fully connected platform that enables you to listen, analyze and act on speech, text, and operational customer insight across channels to improve omnichannel CX.
Enterprise Feedback Management: Verint EFM provides an unrivaled view of your customer by enabling you to listen, analyze and act on speech, text and operational insight across channels.
Digital Feedback Management: Verint Digital Feedback Management (OpinionLab) empowers you to leverage your digital Voice of Customer (VoC) to make smarter and faster business decisions.
IVR Feedback Management: Engage customers post interaction through short, dynamic voice recognition surveys, before harnessing speech analytics to analyze this information into meaningful and actionable insight.
Verint Foresee: Verint Foresee provides organizations in every industry with analytics-rich Voice of Customer (VoC) insights that allow them to improve how they measure and understand customer experiences.
Speech Analytics (VoC): Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
Intelligent Self-Service: Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, community, web self-service and knowledge management for a better customer experience (CX)
Communities: Empower customers to help each other and share ideas. Track emerging issues and preserve your brand identity.
Knowledge Management for Self-Service: Change the way your employees and customers find answers with Verint Knowledge Management
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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