Verint Solutions for Amazon Web Services

Employee Desktop: Unify your customer data to simplify processes, reduce mistakes, and drive efficiency. Show the right information, right when it’s needed.

Knowledge Management: Answer every question with confidence. Handle issues faster and more consistently without sacrificing quality.

Workforce Management (WFM): Plan, forecast, and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenue across contact center, branch, and back-office operations.

Robotic Process Automation (RPA): Automate repetitive, rules-based tasks and provide guidance to employees in real time to help increase productivity, reduce errors, and improve the customer experience (CX).

Case Management: Gain visibility into work across employees. Route, distribute and track work, and empower employees to complete each step efficiently.

Work Manager: Boost productivity and meet service delivery goals by prioritizing the work of individual employees, so they can focus on the right activities at the right time.

Compliance Recording: Capture, index, retrieve, store, and archive up to 100 percent of voice, video,  and text interactions across multiple channels via a single recording system.

Automated Quality Management (AQM): Automate your quality process and gain deeper insight into all of your calls while managing compliance risk more effectively.

Performance Management: Give employees and managers visibility into performance to help drive better service and deeper job satisfaction.

Unified VoC: Verint’s flagship VoC offering is a fully connected platform that enables you to listen, analyze and act on speech, text, and operational customer insight across channels to improve omnichannel CX.

Enterprise Feedback Management: Verint EFM provides an unrivaled view of your customer by enabling you to listen, analyze and act on speech, text and operational insight across channels.

Digital Feedback Management: Verint Digital Feedback Management (OpinionLab) empowers you to leverage your digital Voice of Customer (VoC) to make smarter and faster business decisions.

IVR Feedback Management: Engage customers post interaction through short, dynamic voice recognition surveys, before harnessing speech analytics to analyze this information into meaningful and actionable insight.

Verint Foresee: Verint Foresee provides organizations in every industry with analytics-rich Voice of Customer (VoC) insights that allow them to improve how they measure and understand customer experiences.

Speech Analytics (VoC): Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

Intelligent Self-Service: Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, community, web self-service and knowledge management for a better customer experience (CX)

Communities: Empower customers to help each other and share ideas. Track emerging issues and preserve your brand identity.

Knowledge Management for Self-Service: Change the way your employees and customers find answers with Verint Knowledge Management