Robotic Process Automation (RPA) is the use of software robots that can be scripted to interact with applications and systems in the same way an employee would. RPA can automate repetitive, rules-based processes or specific process steps to help:
Many organizations have operational areas that need to execute thousands of time-consuming business processes each day that, while moderately complex, are fundamentally rules-based and don’t require human decision making and judgment.
Verint Robotic Process Automation can manage these repetitive, time-consuming tasks for you. This solution provides software robots that can completely replace the need for manual processing of specific tasks or entire multistep processes within a functional area, automating them and operating around the clock. The solution can enable your staff to focus on more complex and customer-related activities while helping reduce the errors that sometimes occur when employees manually complete tedious processes over and over again.
To help employees complete tasks faster and more accurately, Verint Process Assistant provides guidance and automation wizards that overlay applications, showing staff exactly what to do, preventing them from proceeding in some situations, and even performing the work for them in others. It can help free your organization from complex application integrations, ongoing training for infrequently used processes, and even speed up onboarding for new employees.
Robotic Process Automation (RPA) leverages artificial intelligence (AI) to help back-offices and call centers automate tasks to improve quality, reduce errors, increase speed and offload manual work from employees. Check out this video from Verint to understand RPA 101.
Learn how your call center and back office can improve operational efficiency, effectively apply automation for efficiency, and realize the benefits of Robotic Process Automation (RPA) with an agile and scalable solution from Verint.
Discover 50 sample processes for Robotic Process Automation (RPA). Find out where to start and what processes lend themselves to being automated with RPA with this list of industry and functional processes to get you started
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