Stringent regulation, legal oversight, and increased competition pose compliance challenges for today’s enterprises, especially in financial services, insurance, utilities and other regulated industries. In addition to the financial burden the increased regulatory climate has created, these industries face potential reputational damage and loss of customer confidence directly resulting from the risk of being non-compliant. Increasingly, organizations are replacing or augmenting expensive, siloed technical resources with automation tools to help them monitor their communication infrastructure, self-identify compliance issues, and enhance the consistency, accuracy, and cost-efficiency of their operations.
Verint offers Automated Verification—an end-to-end compliance and operational assurance solution that performs system tests across multiple vendor platforms, applications, and communication paths to ensure their optimum operation. This vendor-independent solution actively checks systems for issues and proactively simulates user transactions to validate the operation, configuration, and performance of applications, communication flows and interaction recording to comply with internal policies and external regulations. Automated Verification delivers a deeper understanding of the status of your critical communications environment across multiple vendors and services, including PBX, trader turrets, UC, mobile, audiovisual, and recording solutions.
Designed to deliver deeper operational oversight, Automated Verification incorporates a comprehensive set of automated offerings that can help foster compliance assurance and deliver improved operational value for your business: