It’s important to continually improve customer interactions to keep up with growing customer demands. Do you have a full view of customer interactions within your organization? Or are you still sifting through individual customer interactions to review areas for improvement?
Verint Quality Management Professional captures, replays, and enables large numbers of customer interactions across channels. These interactions are evaluated based on business relevance, employee performance, and customer input.
By leveraging contact center quality management, you can automate the quality assurance process and bring a focused approach to employee coaching and training.
Employees are an organization’s most important asset. It’s important to schedule staff to be their most productive and assist when needs arise. Nothing can hurt employee morale like being scheduled to work with nothing to do.
Verint Workforce Management Professional simplifies forecasting, scheduling, and schedule adherence.
With better workforce scheduling, your organization can reduce costs, improve employee efficiencies, and drive operational excellence. This cloud solution contains built-in support for flexible scheduling while offering managers quick views into performance.
You need flexible software to address growing customer demands. This includes scheduling resources at the right time and improving customer interactions with employee training. There are many moving pieces to review when assessing your customer engagement strategy. Small and medium-sized businesses like yours have the added challenge of less funds to spend on solutions.
Verint Workforce Engagement Professional combines quality management and workforce management, offering a complete CX approach for contact centers. This enterprise software solution for small businesses can reduce operating costs, improve employee performance, and help you better serve your customers.