What are you hearing from your customers? Are you giving them the option to provide feedback? Capturing customer feedback is important for understanding where and how you can improve service.
Verint Enterprise Feedback (EFM) Professional allows you to capture, analyze and act on customer feedback by deploying smart, personalized surveys targeted to specific audiences. Designed specifically for small and medium sized businesses, this flexible solution is available in the cloud.
Are you reaching customers at the right moment to capture their feedback? Now you can automate your customer feedback experience to ask for feedback at the right time.
Verint Enterprise Feedback (EFM) IVR Professional allows you to capture customer feedback after each interaction. With this feedback data, you can improve agent performance and your customer experience. It integrates with Verint’s recording and quality management solutions, so you can easy capture customer information and the agent ID to understand what happened—and take the appropriate actions.
Customer interactions are shaped by the digital world. Customers visit your organization’s websites, send you emails, and chat with you online. But can they also offer feedback about their experiences there, too?
With more and more customers moving to digital interactions, it’s important to identify and fix digital issues as quickly as possible. Verint Digital Feedback Professional allows you to easily capture customer feedback from all digital channels (web, mobile web, and mobile app), rapidly pinpoint and act on digital issues, and create positive customer experiences.