Cloud Customer Engagement Solutions for Small and Medium Businesses (SMB)
Elevate Customer Experience and Improve Operational Costs
Elevate Your Customer Experience
Leading brands of all sizes rely on Verint to drive amazing customer experiences. Your small or medium-sized business (SMB) can elevate your customer experience, address compliance needs, and cut operational costs. From workforce engagement to compliance and voice of the customer, Verint has easy-to-use and easy-to-deploy cloud software designed for companies your size.
Simplify contact center and help desk processes to improve efficiency
Address customer demands with scalable cloud solutions
Customer expectations have a huge impact on your organization. Verint Monet can help your small or medium sized business make sure that the right employees with the right skills are servicing your customers at the right time.
We can help you optimize customer interactions and employee performance with scalable small and medium sized business software.
Move beyond workforce optimization to help your contact center and help desk:
- Improve interactions.
- Optimize schedules and forecast efficiently.
- Elevate customer engagement.
Empower employees with modern tools
Fine-tune your customer experience as your business grows
You want to stand out from the competition. Differentiating your business through a great CX can be a proven path to success for small and medium-sized businesses.
A winning customer experience starts with a great employee experience.
Verint Workforce Engagement Professional gives your employees modern, easy-to-use tools so they can:
- Drive quality service.
- Increase productivity.
- Create memorable customer experiences.
Automate your compliance processes
Compliance solutions for collaboration
Data privacy, financial, and industry regulations are on the rise. New interaction channels are also evolving. Are you automating your processes to keep pace with these laws across instant messages, video chat, and voice recordings?
Verint UC Compliance Essential supports your compliance efforts in unified communications and collaboration environments.
By recording voice and instant messages, and applying an ethical wall, Verint can help you reduce risk and comply with regulations:
- Manage risk across platforms.
- Flexible compliance recording.
- Automate policy enforcement.
Translate the Voice of the Customer (VoC) into intelligence
Get feedback from your customers
Do you know how your customers feel after they interact with your business? How are you measuring customer satisfaction and improving your processes to meet customer needs?
With Verint Voice of the Customer Professional, your small or medium-sized business can:
- Hear from your customers.
- Automate feedback.
- Receive feedback in the moment.