Cloud Customer Engagement Solutions for SMBs

Fine-tune your customer experience as your business grows

You want to stand out from the competition. Differentiating your business through a great CX can be a proven path to success for small and medium-sized businesses.

A winning customer experience starts with a great employee experience.

Verint Workforce Engagement Professional gives your employees modern, easy-to-use tools so they can:

• Drive quality service.
• Increase productivity.
• Create memorable customer experiences.

Compliance solutions for collaboration

Data privacy, financial, and industry regulations are on the rise. New interaction channels are also evolving.  Are you automating your processes to keep pace with these laws across instant messages, video chat, and voice recordings?

Verint UC Compliance Essential supports your compliance efforts in unified communications and collaboration environments. By recording voice and instant messages, and applying an ethical wall, Verint can help you reduce risk and comply with regulations:

• Manage risk across platforms.
• Flexible compliance recording.
• Automate policy enforcement.

Get feedback from your customers

Do you know how your customers feel after they interact with your business? How are you measuring customer satisfaction and improving your processes to meet customer needs?

With Verint Voice of the Customer Professional, your small or medium-sized business can:

• Hear from your customers.
• Automate feedback.
• Receive feedback in the moment.