Explore the possibility of improved customer engagement, compliance and operations with product packages tailored to meet the needs of small and medium-sized businesses.
Verint Essential
Workforce Engagement
Unified Communications
Voice of the Customer
Verint Essential
Bringing market-leading solutions to growing businesses.
At Verint, we understand that your success depends on solutions that are proven, practical, and flexible — no matter the size of your business. Small and medium-sized businesses (SMB) are bound by the same customer engagement expectations and compliance regulations as their larger counterparts, but SMBs often lack the resources needed to implement technology that could assist them.
That’s why we’ve created Verint Essential, a line of software, services and support packages designed specifically for the SMB.
These streamlined packages contain the most commonly requested product features with flexible deployment and simplified, yet comprehensive fixed-price implementation.
Verint Essential offers packages for:
- Workforce Engagement
- Unified Communications
- Voice of the Customer
Workforce Engagement
For growing contact centers
Verint Essential Workforce Engagement helps your small or medium-sized business enhance customer experiences, processes, and performance, with packaged solutions for the contact center. These solutions provide modern, industry-leading products at an affordable price point to help kick start next-generation workforce engagement in your business.
- Quality Management
- Workforce Management
- Workforce Engagement
Unified Communications
For collaboration and compliance
Verint Essential Unified Communications addresses compliance regulations in unified communications and collaboration environments by recording voice and instant messages, and applying an ethical wall for controlled compliance. These reliable recording packages include flexible, innovative tools to define and manage your current and future recording needs while adding significant value and functionality to your existing UC deployment.
- IM Recording
- Call Recording
- Ethical Wall
Voice of the Customer
For growing contact centers
Verint Essential Voice of the Customer allows you to capture customer feedback from any channel – IVR, mobile, SMS, email and digital – and use the data to improve agent performance and the overall customer experience. At a price point that works for the SMB, these three packages help you listen, analyze and act on the voice of your customer.
- Enterprise Feedback Management
- Enterprise Feedback Management IVR
- Digital Feedback
See how an established health sciences company utilizes Verint to address growing customer demands across the global.
