Voice Self-Service Fraud Detection
Stop account takeovers before they occur by identifying suspicious behaviors in your IVR.
Contact Center Fraud is on the Rise
Right now, fraudsters may be probing your IVR to validate account information they acquired on the dark web. They want to know which customer data is still valid so they’re prepared when they launch an attack. How can you detect these fraudsters before they deceive your contact center agents?
Detect Fraud Upstream
Voice Self-Service Fraud Detection automates detection of suspicious behavior in the IVR and alerts the enterprise so action can be taken to mitigate risk before account takeover is attempted.
Real-Time Analysis and Threat Assessment
With Verint Self-Service Fraud Detection, you can: