Use Voice Biometrics to Authenticate Customers Faster and Enhance Fraud Detection
The availability of stolen data to professional fraudsters is rendering security questions increasingly inadequate for distinguishing legitimate customers from fraudsters during telephone interactions. At the same time, customers today expect faster interactions find security questions annoying. You need better authentication that improves customer experience and security.
Verint Identity Authentication and Fraud Detection uses voice biometrics to verify callers in real time passively, without requiring a password to be spoken. They make authentication faster, easier, and more secure than traditional authentication methods. The contact center can:
Verint Identity Authentication and Fraud Detection is available as a complete, fully integrated suite for end-to-end authentication and fraud detection in contact centers. Its functionality can also be licensed as discrete applications that address each of these areas independently:
Verint Identity Authentication recognizes the unique vocal characteristics, or “voiceprint,” of enrolled customers seconds into a live call, helping to reduce the number of security questions—and average handle times. It can help reduce contact center costs while improving the customer experience.
Verint Fraud Detection uses voice biometrics and other predictive factors to identify professional fraudsters on calls by storing a database of known fraudster voiceprints. Fraudsters can be detected even if they answer security questions and dupe agents. This can significantly increase fraud detection rates in your contact center.