Organizations are struggling to manage an explosion of channels, interactions and customer journeys. This is the Engagement Capacity Gap – the demands outnumber your resources. We can help.
Verint Managed Services allows your staff to focus on your core business while we focus on maximizing business value from your Verint Customer Engagement solutions – creating value from day one.
Customers of Verint Managed Services have a dedicated service director who is responsible for program delivery. This individual works with you to implement a sustainable program, based on Information Technology Infrastructure Library (ITIL) standards.
In addition to system monitoring, updating and control, you’ll receive connected data analysis, business trend reporting, change management reporting, and opportunity and benefit analysis. The scope of activities can include such services as:
Aside from the certainty that you are getting the maximum value from your customer engagement solutions, Verint Managed Services offers additional benefits:
Verint also has additional, solution-specific managed service offerings.
Communication compliance within financial services has never been more important. Read more.(read more)
Have you registered yet for Engage21? If not, it's time! See why you need to join us May 19-21.(read more)
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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