Your customers interact with you using multiple channels. Now, you need to capture the voice of the customer across all channels – and connect the dots on their overall experience.
Enterprise feedback management is a powerful means of collecting, analyzing and acting on customer feedback across all channels. It enables you to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting.
Organizations using EFM to drive their Customer Experience programs gain an intimate understanding of customer behavior and the drivers behind it to consistently:
Verint Enterprise Feedback Management is an award-winning platform that can help drive positive business outcomes through your Customer Experience Program by enabling you to:
Our award-winning customer engagement optimization portfolio also includes both Digital Feedback Management and IVR Feedback Management.
With solutions from OpinionLab, A Verint Company, we have extended our award-winning customer engagement optimization portfolio to include digital feedback management. Now, as customers initiate feedback in real time during digital transactional interactions on web and mobile devices, you can measure, analyze and act on them during key moments in their digital journeys.