Verint Community

Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.

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Verint Community Customers

Customer Success Stories

Create incredible social communities with Verint Community

Verint Community is an online social collaboration platform that makes online communities a critical forum for:

  • Delivering social customer service
  • Driving social commerce
  • Deepening customer relationships
Explore Verint Community Features

Enabling self-service and improving customer engagement

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Use Verint Community to

  • Reduce demand for support

    Deliver more efficient self-service and collaborative support.

    Improve customer satisfaction scores

    Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.

    Deliver better products

    Source new ideas from customers, partners, and potential buyers.

Delivering a personalized community experience

Hear how Newsela leverages Verint Community to incubate innovation for its business and customers. Seamlessly fitting within the Newsela framework as an extension of its core product, Verint Community enables the company to deliver a personalized community experience, while gaining a 360-degree approach to engagement, innovation, and development. As a result, Newsela has a deeper understanding of member engagement and a valuable source for insights and ideas to enhance and develop better products.

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Make better decisions with social communities

Verint Community features a complete set of social applications and social services APIs, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organization make better business decisions based on social interactions between customers and employees.

Verint Community provides an enterprise social platform giving you what you need to create an engaging online community and self-service experiences.

  • Deflect Support Calls: Help customers find solutions with online resources such as discussion forums, knowledge articles, product documentation and how-to videos
  • Save Time and Money: Save customers and employees time with social self-service through peer-to-peer support forums and online
  • Gain Valuable Insights: Achieve business objectives for social customer service, digital marketing, and employee engagement
  • Deliver Better Products: Source new ideas from customers, employees, partners, and potential buyers
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Verint Community Use Cases

Create the right type of community for your customers with a single, flexible platform

  • Customer Communities

    Engage your customers, provide a new source of leads, and drive more organic search traffic through user generated content.

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  • Forum Software

    Our forum software encourages customer engagement, drives loyalty and delivers key business insights.

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  • Private Social Network

    Run a private “members-only” community for secure conversations with customers, partners, boards or members.

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  • Customer Service Platform

    Create an efficient, self-serving customer service community that reduces the cost of dedicated support.

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Explore the Verint Community Platform

  • Verint Community FeaturesVerint Community includes several services that help brands to deliver more efficient self-service and collaborative customer support.
  • Verint Community ServicesVerint Community includes a range of useful features that are available right out of the box to help drive customer engagement, lower support costs and increase sales.
  • Verint Community ManagementVerint Community provides a range of intuitive tools that make it easy to manage your community platform and deliver an exceptional user experience.
  • Verint Community Open ArchitectureVerint Community is built with platform extensibility in mind. Use a range of APIs, widgets and developer tools to build the community that delivers the best value to your customers.

Featured Resources

FAQs on Verint Community

Yes, Verint acquired Telligent in 2015. It is now known as Verint Community.