Steven Hagen

Change manager, Sage

Experienced Resource Planning Manager working with Sage for the last 8 years. Prior to this I worked in the resource arena with EE for 10 years. Since June last year I have been utilising my resource knowledge and background by leading the UKI implementation of CCaaS and Salesforce. Ensuring all operational journeys are mapped out and business requirements are captured articulated and delivered on time with a seamless transition to the new platforms. Creating and executing a business improvement plan to ensure full benefit realisation of CCaaS delivering a FTE efficiency saving. Execution via clear and controlled operational readiness framework, aligned to global framework for consistency. Supporting business areas and Change Managers to utilise new technology to enhance the customer journey and drive volume to digital support.