Nicklas Brøndum Petersen

Udviklingskonsulent, Topdanmark

I’ve worked in Topdanmark for 8 years, and the most of the time as a Customer adviser. I have participated in a lot of different projects, bootcamps for new agents and coaching my colleagues to have a good quality. I have been in Service Excellence since the beginning and I work as a Development Consultant to help the agents and improve the Customer experience.