Welcome to Engage on the Road, the event for Verint customers in the Nordics, which will take place on 12th of April at Kosmopol in Copenhagen. Engage on the Road brings together colleagues, peers and partners for inspiration and collaboration and is filled with opportunities to help you get the most from your Verint solutions. Don’t miss your chance to learn from experts, who will share their expertise, insights and perspectives on how to optimise customer and employee engagement.
Find out more about the latest solutions, our roadmaps and product releases.
Gain valuable insight and network with peers during presentations and other activities.
Hear exclusive thoughts and ideas from experts and “power users.”
This agenda will give you a flavour of what we have planned and we will update with more detail on the session topics and keynote speakers shortly.
Tina Dyhr Dupont
Barclaycard’s decision to enable the use of speech analytics was driven by a desire to increase regulatory focus, process control, and opportunities for Quality Assurance to drive improvements across all 9 business areas within Barclaycard. In this session, Sarah Dunne of Barclaycard will demonstrate how the use of speech analytics has increased efficiency and outputs of the QA function, enabling them to become more involved in driving business improvements, which has not only raised their profile across the business but increased employee satisfaction.
A presentation of the ups and downs in our journey of implementing Workforce management and where it has taken us this far.
As Barclays moves towards an Omni-channel approach, there is an increasing drive towards ensuring that that their customer experience is seamless irrespective of the platforms they are using. Join Cat Cleary, Head of Emerging Omni Channels, Barclays and Tammy Martin, Omni Channel Director, as they explain how Barclays is rising to this challenge.
How do service focused companies and organizations use Speech Analytics for customer insights and contact center optimizations in 2018? Axcess Nordic has prepared Speech Analytics for different Scandinavian languages and industries – and various clients are already using or testing this amazing technology, driving operational insights out of their customer calls. In this session, Christian Gabriel, Axcess Nordic, will give you an update on the hot topics and main reasons for analyzing all your customer calls with Speech Analytics.
How can businesses ensure that all their communication and collaboration channels are compliant? What is needed to securely capture, retain and retrieve interactions and verify the underlying infrastructure? And most importantly, how to prevent compliance issues even before they occur? In this session, Andras Kis-Benedek, Verint Verba, will answer all these questions and showcase Verint's holistic Financial Compliance capabilities through its recent acquisitions of Verint Verba and Nxtera.
Kosmopol's Conference Center is situated in a beautifully renovated mansion from January 1902.
Distances: Nørreport Station one minute. Copenhagen Airport directly 20 minutes by train.
1171 København K, Denmark
Tel: +45 33 42 66 08