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Engage on the Road Nordics 2018

Welcome to Engage on the Road, the event for Verint customers in the Nordics, which will take place on 12th of April at Kosmopol in Copenhagen. Engage on the Road brings together colleagues, peers and partners for inspiration and collaboration and is filled with opportunities to help you get the most from your Verint solutions. Don’t miss your chance to learn from experts, who will share their expertise, insights and perspectives on how to optimise customer and employee engagement.

Learn

Find out more about the latest solutions, our roadmaps and product releases.

Network

Gain valuable insight and network with peers during presentations and other activities.

Get inspired

Hear exclusive thoughts and ideas from experts and “power users.”

speakers

  • Steve Bell

    Verint

  • Marije Gould

    Verint

  • Andras Kis-Benedek

    Verint

  • Tina Dyhr Dupont

    House of Partnering

  • Christian Gabriel

    Axcess Nordic

AGENDA

This agenda will give you a flavour of what we have planned and we will update with more detail on the session topics and keynote speakers shortly.

Marije Gould

Verint Keynote: Defining the human age; A reflection on customer service in 2030

Tina Dyhr Dupont

Keynote: Customer Experience in a Digital Age

Sarah Dunne

Customer Presentation Barclaycard: Using Speech Analytics in a Highly Regulated Environment

Barclaycard’s decision to enable the use of speech analytics was driven by a desire to increase regulatory focus, process control, and opportunities for Quality Assurance to drive improvements across all 9 business areas within Barclaycard. In this session, Sarah Dunne of Barclaycard will demonstrate how the use of speech analytics has increased efficiency and outputs of the QA function, enabling them to become more involved in driving business improvements, which has not only raised their profile across the business but increased employee satisfaction.

Josefin Karlsson

Customer Presentation Q8: The power of control – A workforce management journey

A presentation of the ups and downs in our journey of implementing Workforce management and where it has taken us this far.

Steve Bell

Simplify, Modernise and Automate, Powerful Customer Engagement Solutions from Verint

Catherine Cleary

Tammy Martin

Customer Presentation Barclays: The Journey to Seamless Omni-Channel Customer Service

As Barclays moves towards an Omni-channel approach, there is an increasing drive towards ensuring that that their customer experience is seamless irrespective of the platforms they are using. Join Cat Cleary, Head of Emerging Omni Channels, Barclays and Tammy Martin, Omni Channel Director, as they explain how Barclays is rising to this challenge.

Christian Gabriel

Hot Topics for Scandinavian companies using Speech Analytics in 2018

How do service focused companies and organizations use Speech Analytics for customer insights and contact center optimizations in 2018? Axcess Nordic has prepared Speech Analytics for different Scandinavian languages and industries – and various clients are already using or testing this amazing technology, driving operational insights out of their customer calls. In this session, Christian Gabriel, Axcess Nordic, will give you an update on the hot topics and main reasons for analyzing all your customer calls with Speech Analytics.

Andras Kis-Benedek

Verint Verba & Nxtera: Turning Regulatory Compliance Into a Strategic Advantage

How can businesses ensure that all their communication and collaboration channels are compliant? What is needed to securely capture, retain and retrieve interactions and verify the underlying infrastructure? And most importantly, how to prevent compliance issues even before they occur? In this session, Andras Kis-Benedek, Verint Verba, will answer all these questions and showcase Verint's holistic Financial Compliance capabilities through its recent acquisitions of Verint Verba and Nxtera.

venue

Kosmopol's Conference Center is situated in a beautifully renovated mansion from January 1902.

Distances: Nørreport Station one minute. Copenhagen Airport directly 20 minutes by train.

Kosmopol Conference Center

address

Fiolstræde 44
1171 København K, Denmark
Tel: +45 33 42 66 08

more information

Registration now closed

We will shortly announce the date for Engage on the Nordics 2019. If you would like to receive updates on next year’s customer conference, please email events.emea@verint.com.

sponsors

We're pleased to welcome the following sponsors to Engage on the Road Nordics 2018 this year.

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