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Engage on the Road Middle East 2018

Welcome to Engage on the Road, the event for Verint customers in the Middle East, which will take place on 28th of March at the Jumeirah Beach Hotel in Dubai. Engage on the Road brings together colleagues, peers and partners for inspiration and collaboration and is filled with opportunities to help you get the most from your Verint solutions. Don’t miss your chance to learn from experts, who will share their expertise, insights and perspectives on how to optimise customer and employee engagement.

Learn

Find out more about the latest solutions, our roadmaps and product releases.

Network

Gain valuable insight and network with peers during presentations and other activities.

Get inspired

Hear exclusive thoughts and ideas from experts and “power users.”

speakers

  • Nick Nonini

    Verint

  • Steve Bell

    Verint

  • Marije Gould

    Verint

  • Ziad Madanat

    Verint

  • Humphrey Davis

    Virgin Mobile

  • Peter Halsor

    Riyad Bank

AGENDA

This agenda will give you a flavour of what we have planned and we will update with more detail on the session topics and keynote speakers shortly.

Nick Nonini and Ziad Madanat

Opening & Welcome

Marije Gould

Defining the human age; A reflection on customer service in 2030

Our latest research findings on “Defining the Human Age: A Reflection on Customer Service in 2030” features insights from Professor James Woodhuysen, visiting professor of forecasting and innovation at London South Bank University, on the future of customer service. In this session Marije Gould will take you on a journey to the future whilst discussing how to engage with the ever more discerning customer, and striking the balance in human and automated customer service experiences.

Peter Halsor

Customer presentation Riyad Bank: Transforming Customer Experience through Customer Insight

Find out how Riyad Bank is transforming its business to become a customer-centric bank that underpins the design of its products & services on customer insight. Peter Halsor, Senior Vice President, Chief Customer Experience Officer, will show how by gathering meaningful insight through customer feedback, Riyad Bank is designing better experiences for its customers and, in turn, becoming a better, smarter and more profitable bank.

Steve Bell

Simplify, Modernise and Automate, Powerful Customer Engagement Solutions from Verint

Humphrey Davis

Customer presentation - Virgin Mobile UAE: Giving your Customers a Voice

Virgin Mobile UAE puts the Customers Voice at the heart of everything they do and aims to give its customers the ability to provide feedback at every opportunity. Hear from Humphrey Davis, Head of Online Care, Virgin Mobile, as he talks about how OpinionLab is changing the way they run their business and is transforming their Customer Experience.

Steve Bell

Ziad Madanat

venue

Inspired by the shape of a breaking wave, Jumeirah Beach Hotel is a vibrant symbol in Dubai’s skyline and a destination synonymous with sophistication and luxury.

Jumeirah Beach Hotel

address

Jumeirah St
Dubai, UAE
Tel: +971 4 348 0000

more information

Registration now closed

We will shortly announce the date for Engage on the Road Middle East 2019. If you would like to receive updates on next year’s customer conference, please email events.emea@verint.com.

partner & sponsors

We're pleased to welcome the following partner & sponsors to Engage on the Road Middle East 2018 this year.

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