We’re pleased to welcome the following sponsors to Engage EMEA this year.
At Capita, we understand that great conversations are about more than just communication. It is about accessibility, about security and privacy, and about having the tools to listen and understand your audience. That’s why we deliver technologies and platforms that offer choice and simplicity; mobility solutions that enable access at any time from any location and device; security solutions that guarantee the privacy and security of your data; and analytics solutions that help you listen, understand and act. Capita is changing the conversation. It’s not about technology. It’s about more choice, better collaboration, smarter use of resources and the potential to save money. Capita. Helping Conversations Happen.
Sabio delivers customer experience solutions that seamlessly combine digital and human service to support outstanding customer experiences. Partnering with world-class technology leaders such as Avaya, Nuance and Verint. Sabio helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The company works with major brands worldwide, including The AA, BGL, Carlson Wagonlit, Computacenter, DHL, HomeServe, Leeds City Council, Liverpool Victoria, Office Depot, Prudential, Saga, Sainsbury’s Argos, Unibet and Yorkshire Building Society.
For over 27 years, BPA Quality have worked in partnership with some of the world’s biggest organisations helping to understand and enhance the quality of customer interactions and through this enable our clients and their customers achieve better outcomes with less effort, enhance loyalty, increase revenue, improve efficiency, and reduce risk. Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our innovative and flexible Managed Quality Assurance Solutions to independently analyse customer communications and provide expert professional services to translate the findings into profit.
IR is a leading global provider of proactive experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1,000 organizations in over 75 countries rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe.
Group Elite is the world’s leading Professional Services organization dedicated to the Installation, Support, Consulting and Sales of enterprise Workforce Optimization Solutions. Our award winning, customer-centric approach is disrupting the industry and giving our customers the opportunity to fully exploit these complex solutions to take their contact centers to the next level.
Formed in 1993, the CCMA is the longest established association representing the call centre industry in the UK. We support contact centre managers through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments.
Engage EMEA is a free to attend event dedicated to our customers. If you are a partner, reseller or technology provider, please contact us for sponsorship opportunities. Please contact email@example.com.