Welcome to Engage22

November 17th 2022, London

1.30pm – 5.30pm

Bringing EMEA’s CX trailblazers, thought leaders and customer experts together for an afternoon of exploration, learning and networking. We’ll answer the question on everyone’s lips – how to successfully enable your workforce to engage with customers in the right way, at the right time.

Through industry speakers, valuable insights and compelling case studies, we explore the ever-increasing need to successfully balance customer and employee experience. We’ll shine a spotlight on the importance of One Workforce in creating positive experiences and driving powerful results.  

Expert CX Keynote

Welcoming CX thought leader, renowned podcaster and distinguished author, Adrian Swinscoe. For 25 years, Adrian has been consulting, writing, speaking, and advising organisations in the areas of strategy, customer service/experience, customer insight, marketing and business development. As an advocate for both customer and employee engagement, Adrian will talk about balancing technology with the power of the human connection. He will share insights and approaches to achieve the outcomes that will benefit your organisation, your employees and your customers.

Case studies, roundtable discussions and one to ones

Many roads lead to Rome and our customers’ journeys are just like that aswell – there may be many ways to get there but what is the best way for you and your organisation? What will drive the best results and single you out as a champion, leading your organisation to success?

Join us to:

  • Hear powerful case studies and explore journeys that worked, produced great results and allowed organisations to overcome challenges.
  • Book a one to one session that will allow you to speak to a Verint expert in confidence about your individual questions – take this opportunity and make use of their vast experiences from many customer deployments, to discuss the journey that will get you where you want to be.
  • Explore our interactive roundtables for inspiration on the art of what is possible, to share opinions and network with peers.

In the heart of London

Join CX leaders and innovators at the DeVere Grand Connaught Rooms – just a stone’s throw from London’s iconic Covent Garden. This West End, Grade II listed building has hosted some of the world‘s leading politicians, royalty and celebrities, impressing with its grand Georgian architecture and art-deco interiors.

61 – 65 Great Queen Street

Your engage experience

  • Arrival and networking
  • Inspirational keynote speech and Q&A
  • Powerful case study insights
  • One Workforce – a strategy that delivers results
  • Roundtable discussions
  • Optional one to one exploration session
  • Close and final networking

In London, explore our Innovate Awards evening event

The Verint Innovate Awards are here!

If you have submitted your entry, every shortlisted customer will receive 2 free tickets to the awards evening, which will follow Engage at the same venue. Want to join without submitting an entry? Tickets can be purchased subject to availability, please email [email protected] for more information.

To find out more about the awards, follow the link below.

View our website for more details

Roundtable Sessions

  • Cloud Platform and Da Vinci AI

    Elevate and grow your customer engagement strategy via the Cloud and activating insights and automating experiences.

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  • Digital First Engagement

    Digital first engagement – seamlessly providing customers with the right experience, at the right moment, on their channel of choice.

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  • government officials looking at report in office

    Experience Management

    Experience management – engaging with customers and employees to capture, analyse, and act on their feedback.

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  • Workforce Engagement

    AI-powered tools built for the future of your workforce. Engage and manage your contact centre, back office and branch teams.

    Learn More +