EMEA User Forums

September 12th – September 14th 2023

Powering Customer Success

Reserve your virtual seats below
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What to expect at an EMEA User Forum

Our EMEA Customer User Forums are designed to share best practice and discuss the challenges that face end-users in the ever-changing contact centre and back office environments. These sessions are a great way to share expertise and knowledge. You will hear from our solutions experts about updates on functionalities and best practices. Customers will also share how they are getting the most out of their solutions and how it is driving success, addressing challenges and improving employee and customer engagement.

Up next

  • Tuesday September 12th 2023

    Online

    Communities 10:00-12:00 BST
    Case Management Pro 10:00-12:00 BST
    Interaction Insights 10:00-12:00 BST

  • Wednesday September 13th 2023

    Online

    Operations Manager 10:00-12:00 BST
    Quality Management 10:00-12:00 BST
    WFM Pro 14:00-16:00 BST

  • Thursday September 14th 2023

    Online

    Knowledge Management 10:00-12:00 BST
    WFM 10:00-12:00 BST
    Experience Management 10:00-12:00 BST

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Agendas

Communities

  • Join your Verint and 4Roads hosts
  • Hear about the latest updates, features and best practice
  • Customer case study featuring Arm (Content Governance Strategy)
  • Interactive roundtable discussion for all guests.

Case Management Pro

  • Welcome + update
  • Customer speaker
  • Roadmap plus Q&A
  • Close.

Interaction Insights

  • Consultancy insights – valuable insights you can takeaway and leverage
  • Analytics is evolving – the impact of generative AI
  • Customer spotlight – hear best practice case studies
  • Feature spotlight – educational update
  • Ask the experts – all your questions answered.

Operations Manager

  • Welcome and introductions
  • What’s new?
  • Quality – overview of quality sampling, collection and workflow functionality
  • Customer spotlight – with case study
  • Capacity planning – full demo.

Quality Management

  • Welcome and introductions – let’s get to know each other
  • AI for AQM – introducing the form bot
  • Customer spotlight – live customer sessions sharing best practice
  • Consultancy insights – automating your QM workflow.

WFM Pro (Monet)

  • Welcome and introductions
  • Product usage session – shrinkage
  • API overview
  • Coffee break
  • Customer session – guest speaker
  • New approach to blended teams in WFM Pro
  • Wrap and close.

Knowledge Management

  • Welcome and introductions – let’s get to know each other
  • KM is evolving – generative AI, new trends and capabilities
  • Customer spotlight – live customer sessions sharing best practice
  • Feature spotlight – educational breakouts covering KM Pro and KM Enterprise
  • Consultancy insights – top Verint tips and ask the expert slot.

WFM

  • Focus on new innovations, available today and planned
  • Customer spotlight – special guest!
  • Handling multi-channel, shared experiences of our consulting teams and customers
  • Managing lifestyle scheduling, how this works and best practice tips
  • Summary and close, engaging with Verint for the remainder of this year and into next

Experience Management

  • Welcome and introductions
  • CX – how can your organisation differentiate?
  • Feature spotlights
  • Customer spotlight
  • Consultancy insights
  • Ask your Verint experts.

Communities

  • Join your Verint and 4Roads hosts
  • Hear about the latest updates, features and best practice
  • Customer case study featuring Arm (Content Governance Strategy)
  • Interactive roundtable discussion for all guests.

"The User Forums are a fantastic way to connect with other users and the Verint team. I learn something new and helpful every time and I would highly recommend them to anyone using Communities".

Tim Bamber Social Community Officer at The Football Association
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EMEA User Forum Community on Verint Connect

Join us on our dedicated community groups located on Verint Connect to continue the discussion, ask our experts questions and review the content from our previous sessions.

“User Forums are a great opportunity for engaging and sharing with other Verint Customers. The interaction that takes place between both the Verint experts and other customers is so insightful.”

Adrienne Bewsher Business Solutions Manager at First National Bank South Africa
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  • Engage

    Hear exclusive thoughts and ideas from experts and end users.

     

  • Learn

    Learn how others are optimising our solutions, find out about our roadmaps and upcoming releases.

  • Connect

    Gain valuable insight from customer and employee engagement experts and Verint customers.