Defining the Human Age: A Reflection on Customer Service in 2030

Our Research Paper explores current consumer wants, demands and concerns around customer service, technology and data. It also captures the opinions of those same consumers on the evolving world of work.

This research was commissioned by Verint from December 2017 into January 2018 in association with Opinium Research LLP. Interviews were conducted amongst 36,014 consumers across 18 countries.

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