Defining the Human Age: A Reflection on Customer Service in 2030

Our latest research* findings on “Defining the Human Age: A Reflection on Customer Service in 2030” features insights from Professor James Woudhuysen, visiting professor of forecasting and innovation at London South Bank University, on the future of customer service.

james-woudhuysenIn this webinar Professor James Woudhuysen and Marije Gould, Verint will take you on a journey to the future whilst discussing how to engage with the ever more discerning customer, and striking the balance in human and automated customer service experiences.
marije-gouldMarije Gould, VP EMEA Marketing, Verint will also share findings from Verint’s latest research where more than 36,000 consumers across 18 countries voiced their wants, demands and concerns around customer service, technology and data in the future.

*This research was commissioned by Verint in association with Opinium Research LLP, a UK-based research company.

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