Intelligenter Self-Service
Nutzen Sie künstliche Intelligenz (KI), maschinelles Lernen (ML), Chatbots, sprachgesteuerte Systeme und Wissensmanagement, um das Service-Erlebnis zu verbessern und mehr Interaktionen zu automatisieren.
Nutzen Sie künstliche Intelligenz (KI), maschinelles Lernen (ML), Chatbots, sprachgesteuerte Systeme und Wissensmanagement, um das Service-Erlebnis zu verbessern und mehr Interaktionen zu automatisieren.
Gestalten Sie den Self-Service so einfach und effektiv wie den persönlichen Service, damit sich Ihre Kunden erfolgreich selbst helfen können. Sorgen Sie auf allen Kommunikationskanälen für ein einheitliches Auftreten. Skalieren Sie schnell und sicher über die Verint Cloud.
"Verint achieved the Top Customer Score in Overall Vendor Satisfaction for Intelligent Virtual Agents. It also took the top spot in five of the other nine vendor satisfaction categories, including perfect scores for ongoing service and support, and vendor communication. Other categories in which Verint had highest scores were implementation, training, and professional services. In customer ratings of product capabilities, Verint achieved a perfect score in automation, and top scores in five more of the 10 categories, including design and content-management tools; AI capabilities; natural language understanding; customer self-service; and reporting/dashboards. "
"In customer ratings of product capabilities, Verint achieved a perfect score in automation, and top scores in five more of the 10 categories, including design and content-management tools; AI capabilities; natural language understanding; customer self-service; and reporting/dashboards."
"Verint is rated a Strong Performer by Forrester, with a Differentiated ranking in the Vision criterion"
"Verint best fits companies that need a realistic partner for complex issues. Verint’s long experience in the market, solid functionality across the board, and pragmatic attitude make it a good match to help brands create reasonable goals and achieve them."
2019 Intelligent Virtual Agent Product and Market Report by DMG Research finds the current generation of IVAs can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience for everyone involved.
© 2021 Verint. Alle Rechte vorbehalten.