Enterprise Workforce Management Powers Back-Office Optimization
Voice of the Customer Solutions
Make Every Interaction Matter
Leading organizations are using VoC programs to transform customer experience for ultimate competitive advantage.
Listen, analyze and act on customer insights from all channels to improve revenues and profit margins.
Listen Holistically Across All Channels
Leverage every feedback channel – Digital, Voice, Social, Text, Mobile, E-mail, IVR and SMS.
Analyze Feedback to Uncover Insights
Gain deep understanding of customer emotion and sentiment through continuous feedback analysis.
Act on Insights to Impact Revenue
Understand the impact CX programs have on customer loyalty and revenue.
eBook: Amplify Your Voice of the Customer Initiatives
Now organizations can listen across all channels – through targeted and contextual company-initiated surveys, customer-initiated feedback on digital properties, and via social feedback, gain deep understanding into customer emotion and sentiment through continuous analysis of recorded calls, emails and chat sessions through our speech and text analytics, with best-in-class guidance on customer experience measurement, benchmarking and actions.
CX Leaders will increasingly win business from empowered customers and shrink the revenue potential
of their competitors.Roxana Strohmenger, Creator of Forrester’s CX IndexTM
Verint has one of the broadest VoC technology bases.Gartner, Market Guide Voice of the Customer Solutions, September 6, 2016
Customer experience (CX) leaders require voice-of-the-customer (VoC) capabilities to measure the outside-in view of customer experience. Without these capabilities, it is difficult to understand the customer journey, quantify customer sentiment and perceptions, identify improvement opportunities, and measure the impact of customer experience initiatives.Gartner, Market Guide Voice of the Customer Solutions, September 6, 2016
10 Signs You’re Guilty of Disconnected Customer Listening
No matter what industry you operate in, your customers expect to be able to engage with you effectively across a variety of different channels. Why? Consumers generally want to get what they want from your business, quickly, efficiently, with precision, and on their terms.
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CX Expert Blogs
Learn insights and best practices from Customer Experience experts.Read the Blog
What if you could demonstrate the connection between improving the CX and growing revenue?View the Webinar
Forrester CX Index Solution
Business Impact Analysis and exclusive access to Forrester’s CX Index™ allows organizations to pinpoint the revenue impact of CX.Read the Datasheet
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