Customer Engagement Optimization

Transform your customer engagement. Don't just deliver experiences. engage.

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The Benefits of Customer Engagement Optimization

Customer engagement is all about being proactive and taking action. Done well, and you reap the rewards. Done poorly, and you have opened the door to competition.

Verint has allowed us to…realize greater efficiencies within our call center while simultaneously improving the level of service we can deliver to our clients and cardholders. Sr. Vice President
We have made considerable business improvements in the time we have been using the software, and we continue to explore new ways to make sure our contact center is not only cost effective, but incredibly efficient for our customers. Customer Service Director
Thanks to Verint's Speech Analytics and the improvement it has enabled us to make across our operations, service, and ultimately, the customer experience, we are strongly positioned to achieve our objectives. Technology Manager

Optimize the Workforce

Optimize the workforce by having the right number of engaged, high performing employees, capable of efficiently delivering exceptional quality of customer service.

This powerful, yet simple solution has enabled us to analyze calls and reveal insights to improve products, processes, and most importantly the customer experience. Sr. Manager
Overall, our customer service organization has been able to refocus on the customer and reconnect with the broader business, both key catalysts for the results we have attained. Customer Experience Analyst
The way we use Verint’s Speech Analytics here is to really give the customer’s voice weight and value. Business Analyst