Case Studies

Insurance

Aviva Increases NPS by 85% and Improves Compliance Using Verint Speech Analytics

Read how Aviva leveraged Verint Speech Analytics to reduce call volumes and cost, improve compliance, and increase customer satisfaction.

Retail Video

Wayfair Cost-Effectively Scales Contact Center Workload with Verint

BPO Video

Qualfon Enhances Employee and Customer Experience with Verint Workforce Management and MyVerint App

Why Customers Choose Verint

From global enterprises to fast-moving disruptors, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.

85% containment rate

Volaris Airlines was looking for a way to deliver a great customer experience to its passengers while keeping operational costs down.

How Volaris uses Verint IVA to contain 85% of customer interactions

40% increase in agent productivity

Portugal’s leading telecommunications and technology provider has significantly improved customer service efficiency.

How NOS Increases NPS by 61% and Agent Productivity by 40%

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

The Latest

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Healthcare

Cancer Research UK Community Improves Quality of Life

Transportation Video

Trainline Doubles Agent Capacity with Verint

Financial Services

Hg Turns Community Program into a C-level Strategic Asset to Increase Portfolio Value

Telecommunications

NOS Increases NPS and Agent Productivity Using Verint Messaging