Open CCaaS is Here
Open CCaaS delivers unmatched freedom and flexibility to future proof your contact center. Are you ready to maximize CX Automation and elevate customer experience?
Learn More about the Open CCaaS AdvantageA Bot for Every Workflow: How AI and Data Drive CX Automation
AI bots need to be seamlessly integrated into workflows and continuously trained on customer engagement data. Learn how bots can help you achieve your goals, today.
A Bot for Every Workflow: How AI and Data Drive CX Automation in Verint Open CCaaSWhy Verint
Verint helps you leverage AI and data to unlock customer engagement possibilities barely imagined a few years ago. We’re innovating so you can drive new insights, elevate CX, and lower your customer engagement costs.
Recognized as best-in-class by your peers
Verint Open CCaaS Platform
CCaaS means Contact Center as a Service, but legacy CCaaS solutions simply focused on telephony, not the entire contact center. Verint understands your CX Automation priorities extend far beyond your ACD. With our Open CCaaS platform, you have open data, open AI, open best-of-breed solutions, open ecosystems, and an open enterprise. Everything is open.
Explore the PlatformExplore the Platform
Ready to close the Engagement Capacity Gap, improve your ROI, and deliver differentiated experiences? Our customer engagement platform opens your brand to boundless possibilities.
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Verint Platform
Deliver fast ROI and best-of-breed CX automation with an AI-powered Open CCaaS platform.Verint Da Vinci™ AI
Inject AI directly into workflows and put AI at your fingertips. Open approach to AI future proofs your investment.Open Engagement Data Hub
Make all of your interaction and experience data available for analysis in an open, unified and cohesive way.Forecasting and Scheduling
Accurately forecast demand across channels and schedule the right employees doing the right work at the right time.Quality and Compliance
Ensure every interaction across channels is consistently of high quality and follows all your processes and procedures.Real-Time Assistance
Create positive outcomes for your customers. Give your employees the answers and guidance they need – when they need it.Channels and Routing
Unify customer interactions across voice & digital channels in a single agent experience. Create consistency across channels.Analytics and Insights
Surface meaningful insights across voice and text channels to lower costs and improve customer experience.Self-Service
Power effortless customer self-service on any channel to reduce inbound service volume and increase customer satisfaction.Voice of the Customer
Unify, analyze, and act on direct, indirect, and inferred feedback. Improve enterprise-wide engagement and drive successful CX.Voice of the Customer for Web & Mobile
Collect, integrate, analyze, and action web and mobile feedback to improve the user experience, streamline customer effort, and drive conversion and engagement.Download the Latest CX Automation Research
You want to provide a great CX, but you don’t have unlimited budget or resources. With customer experience automation, you can leverage AI and automation to make it faster and cheaper to provide a great CX across channels.
This white paper from Ventana Research shows how customer feedback, employee engagement, AI and automation come together to help build your CX of the future.
Download The ReportIndustry Recognition
Read the reportLearn how Verint Intelligent Interviewing applies predictive analytics to automate elements of the interviewing process
Learn MoreForrester named Verint a leader in the Forrester Wave for Workforce Optimization Platforms (2021)
Read the reportIDC positioned Verint in the Leaders category for worldwide conversational AI software platforms for general-purpose use cases (2021)
Elevating Workforce Engagement
Google chose Verint in the cloud to help plan and manage its global workforce. With Verint’s forecasting and scheduling capabilities, Google ensures it has the right people in the right place at the right time.
Today, Verint helps Google manage hundreds of millions of conversations every year.
Insights
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