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Verint Blog

Blog RSS FeedWelcome to the Verint Blog.  Visit this page frequently to stay informed on topics relevant to wide variety of solutions Verint provides, industry trends in Contact Centers, Branch and Back Office Operations, Retail Financial Services, video and situation intelligence, and other security and public safety related topics.

  1. Dark Data: There's Light at the End of the Tunnel!

    by Ryan Hollenbeck, Senior Vice President, Marketing, Verint

  2. The Customer Prosperity Formula

    by Nancy Porte, Vice President, Customer Experience

  3. Big Data Can Offer a Big Payoff. Really!

    by Dave Capuano, Vice President, Marketing

  4. “I Contacted My Bank. What Do You Mean, ‘Which Channel?’"

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  5. Verint to Discuss Big Voice of the Customer Data in Seoul, Korea

    by Susanne Pitts, Communications Manager

  6. Social Media Care and More—Join Us at Driving Innovation

    by Greg Sherry, Vice President, Marketing

  7. Requests for Feedback Are Part of the Experience. Get Smart About It.

    by Oren Stern, Vice President, Voice of the Customer Analytics

  8. Why You Should Pay Attention to Human Capital Management and Shifting Purchase Influencers in 2013

    by Paul Stockford, Chief Analyst, Saddletree Research

  9. Gartner 360 Summit Day 2: Big Data and Customer Centricity in Focus

    by Greg Sherry, Vice President, Marketing

  10. Providing the Eyes and Ears to Help Keep People Safe

    by Joshua Phillips, Director of Marketing, Enterprise & Critical Infrastructure, Video & Situation Intelligence Solutions

  11. Customer Experience and VOC Excellence @ Gartner 360 Summit

    by Greg Sherry, Vice President, Marketing

  12. Six Reasons Why the Voice of the Agent Is Important to Your VOC Program

    by Oscar Alban, Principal Market Consultant

  13. Evolving Quality Monitoring

    by Bill Durr, Principal, Global Solutions Consultant

  14. Big Data, Mobility and Analytics Continue Momentum in 2013

    by Paul Stockford, Chief Analyst, Saddletree Research

  15. The shift from WFM to WFO: Retail Bank Branches “Grow Up”

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  16. Mega Trends Rise Above Industry Noise

    by Paul Stockford, Chief Analyst, Saddletree Research

  17. Turn Up the Volume on Your Customer's Voice

    by Siobhan Miller, Solutions Marketing Director, Speech Analytics

  18. Verint Salutes Earth Day--April 22, 2013

    by Anne Patton, Sr. Director, Corporate Communications

  19. Management Training and Consulting Firm Afterburner to Present at Verint User Conference

    by Laurie Wickham, Marketing Communications Director

  20. Verint Solutions Offer “Gamification” Opportunities That Mean Business

    by Susanne Pitts, Communications Manager

  21. Gartner Blog Highlights the Value of Business Process Discovery

    by Laurie Wickham, Marketing Communications Director

  22. Big Data Alone Is Not Enough!

    by Rajeev Venkat, Solutions Marketing

  23. Forging a Seamless VOC Enterprise

    by Susanne Pitts, Communications Manager

  24. Commonwealth Bank of Australia Receives Celent Model Bank Award

    by Candace Flynn, Senior Public Relations Manager

  25. Leading Industrial Distribution Company Building Its Customer Focus with Verint

    by Candace Flynn, Senior Public Relations Manager

  26. More Customers Worldwide Choosing Verint for Analytics-Driven Recording and Quality Monitoring Solutions

    by Candace Flynn, Senior Public Relations Manager

  27. QM Assessments: How Many Is Enough?

    by Bill Durr, Principal, Global Solutions Consultant

  28. Multichannel Banking: Current Perspectives and Innovations

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  29. The Path to Customer Service Success: How to Get There

    by Nancy Porte, VP of Customer Experience

  30. Are You Personalizing the Customer Experience?

    by Siobhan Miller, Solutions Marketing Director, Speech Analytics

  31. Verint Customer CredAbility Makes Computerworld Honors List

    by Candace Flynn, Senior Public Relations Manager

  32. Six Tips to Shorten Your Survey

    by Sean Mahoney, EFM Solutions Consultant

  33. Timing Is Everything

    by Brian Strachman, Solutions Marketing Manager

  34. Upcoming Event: Sharing Resources in Public Safety

    by Candace Flynn, Senior Public Relations Manager

  35. Examples of Innovation in Retail Banking: "They Do Exist!"

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  36. Six Reasons Why You Should Attend Driving Innovation

    by Laurie Wickham, Marketing Communications Director

  37. Participants Wanted for Ventana Research Survey on Next-Generation Workforce Optimization

    by Laurie Wickham, Marketing Communications Director

  38. Penalties Significantly Increase for HIPAA Violations

    by Brynn Palmer, Principal Consultant - @verintbrynn

  39. Innovation in Retail Banking: Setting the Tone

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  40. Behind the Scenes of Mobile Phone Recording 2.0

    by Robert Simpson, Vice President, Global Financial Compliance

  41. Give Correlation a Try

    by Sean Mahoney, EFM Solutions Consultant

  42. Keeping Employees Secure Is the Safe Choice

    by Susanne Pitts, Communications Manager

  43. IMAGINE IF YOU COULD Manage Productivity with One, Universal Measurement?

    by Tim Taylor, Director, Consulting Services

  44. Strategic Planning

    by Bill Durr

  45. Giving Young Scholars the Gift of Play

    by Susanne Pitts, Communications Manager

  46. The Benefits of Speech Analytics Aren't Just Talk

    by Candace Flynn, Senior Public Relations Manager

  47. WHAT IS the Difference Between Performance Management Scorecards and Dashboards

    by Brian Strachman, Solutions Marketing Manager

  48. Big VoC Data -- Getting Even Bigger!

    by Daniel Ziv, VP - Voice of the Customer Analytics

  49. China Pacific Insurance Company Deploys Impact 360 Speech Analytics Software from Verint

    by Susanne Pitts, Communications Manager

  50. A Branch Perspective: What You Don't Know Can Hurt You. How to See What's Really Happening

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  51. Customer Experience, Downton Abbey Style

    by Nancy Porte, VP of Customer Experience, Verint

  52. The Cachet of Trust

    by Bill Durr, Principal, Global Solutions Consultant

  53. Early Bird Registration for Verint User Conference Extended

    by Laurie Wickham, Marketing Communications Director

  54. Unifying Scorecards and Coaching for Continuous Improvement

    by Brian Strachman, Solutions Marketing Manager

  55. Measuring Quality through the Customer's Eyes – How to Get Started

    by Oscar Alban, Principal Market Consultant, Verint

  56. Kicking Off a Successful CX Campaign in 2013

    by Nancy Porte, VP of Customer Experience, Verint

  57. Ventana Research Highlights Verint’s New Personalized Guidance Offering

    by Rachel Teitt, Analyst Relations Representative

  58. Verint’s Predictions for the CX Field in 2013

    by Nancy Porte, VP of Customer Experience, Verint

  59. Five Strategies to Manage Feedback Fatigue

    by Nancy Porte, VP of Customer Experience, Verint

  60. Get Insight into the Fundamentals of PCI -- Join Verint Webinar on January 29

    by Nancy Porte, VP of Customer Experience, Verint

  61. Ventana Research Shares Perspective on Verint's Recent Impact 360 Enhancements

    by Rachel Teitt, Analyst Relations Representative

  62. Verint Introduces Real-Time Personalized Guidance for Contact Center Agents

    by Laurie Wickham, Marketing Communications Director

  63. Measuring Quality Through the Customers Eyes

    by Oscar Alban, Principal Market Consultant, Verint

  64. What Gets Measured Gets Improved

    by Brian Strachman, Solutions Marketing Manager

  65. Register for Saddletree Webinar: Surprising Strategies for Contact Centers in 2013

    by Laurie Wickham

  66. Speech analytics – what does it all mean?

    by Steve Rosier

  67. 2013 Janus Article

    by Bill Durr

  68. Act Now to Take Advantage of Early Bird Registration for Verint User Conference

    by Laurie Wickham

  69. New Year, New Location for Your Business?

    by Laurie Wickham

  70. Six Reasons to Attend Driving Innovation 2013

    by Laurie Wickham

  71. Are Your Customers Happy With Their Branch Experience?

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  72. Registration Now Open for Driving Innovation 2013

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  73. Verint University Announces New Facility and Other Enhancements

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  74. Verint Global Study Highlights Service as Growing Influencer in the Customer Satisfaction Equation

    by Candace Flynn

  75. Big Data and the Executive Level—It’s Not What You Think

    by Ryan Hollenbeck, Senior Vice President, Marketing, Verint Systems

  76. New Whiteboard Animation Showcases How Verint Solves Real-World Business Problems Using Customer-Centric WFO

    by Ryan Hollenbeck, Senior Vice President, Marketing, Verint Systems

  77. Verint Placed in “Leaders” Quadrant of 2012 Magic Quadrant for Contact Center Workforce Optimization

    by Ryan Hollenbeck, Senior Vice President, Marketing, Verint Systems

  78. Pesky Things that Keep Branch Bankers up at Night

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  79. Striving for an “Intelligent Enterprise”

    by Ryan Hollenbeck, SVP Global Marketing

  80. Maximizing Customer Satisfaction While Optimizing Performance

    by Ryan Hollenbeck, SVP Global Marketing

  81. Verint’s Georgia Office Moves to New Location

    by Ryan Hollenbeck, SVP Global Marketing

  82. Special Promotion from Verint Educational Services - Act Now!

    by Ryan Hollenbeck, SVP Global Marketing

  83. Verint Unveils New Website

    by Laurie Wickham

  84. Focusing on Branch Sales

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  85. Increasing Bank Branch Efficiency

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  86. Big Data and Mapping the Genetics of Customer Behavior

    by Ryan Hollenbeck, Senior Vice President, Marketing, Verint Systems

  87. BOO! It’s Big Data!

    by Nancy Porte, Vice President, Customer Experience - Vovici, a Verint Company

  88. Making the Most of Each Branch Interaction

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  89. Minnesota Regional Agencies to Implement Verint Audiolog for Public Safety

    by Jenni Palocsik, Marketing Director, Retail Financial Services

  90. The Four “Big Ones” for Branch Operations

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  91. Leading U.S. Financial Services Organization Implementing Nextiva IP Video Portfolio from Verint to Advance Security in Retail Branch Locations

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  92. Endoscopy Machine Manufacturer Implements Verint Enterprise Feedback Management Software

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  93. The Container Store Implementing Verint Video Intelligence Solutions

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  94. Get in the Game: How to Use Feedback to Score a Touchdown

    by Jenni Palocsik, Solutions Marketing Director, Retail Financial Services

  95. Big Data and the Contact Center at the Trinity of Text, Talk and Transactions

    by Ryan Hollenbeck, Senior Vice President, Marketing, Verint Systems

  96. New Video Highlights the Value of Tapping into Customer Feedback

    by Ryan Hollenbeck, Senior Vice President, Marketing, Verint Systems