Product User Groups

Back by popular demand, the product User Groups are an interactive way for attendees to share best practices with peers, learn how others are tackling similar challenges, and learn what you can do to get the best out of your existing solution.

This year, we have 11 groups to choose from across 2 days, so you can get the most out of your Engage experience.


What’s in it for you?

These groups are designed specifically for you, therefore, let us know what areas you would like to cover or questions you would like answered so we can tailor these sessions for you, and put you in touch with like-minded peers. Complete this short survey, tell us what group(s) you would be interested in, and submit your questions now!

Analytics User Group

Share best practices, hints and tips on our Analytic solutions with like-minded peers and Verint product experts.

Branch WFO User Group

Take a deep dive into our branch solutions, share best practices with other customers and get the latest information on how banks are addressing the changing needs of the branch environment.

DPA User Group

Learn how to get the best from your Desktop Process Analytics solution. Exchange ideas with peers and put your questions to our solution experts.

Government and Public Sector/LAGAN User Group

Discover best practices and lessons learned, and provide input to the Verint team in this forum devoted to Government and Public Sector and LAGAN Engagement Management.

KANA Response User Group

Understand how peers are using KANA response to improve their customer engagement, and share tips and tricks to get the most out of your solution.

Knowledge Management and KANA IQ User Group

Hear the latest and greatest on Knowledge Management and KANA IQ from our solution experts, and gain a broader understanding of how peers are championing these tools.

Latin America User Group

Don’t miss your opportunity to connect with Latin America decision makers and influencers from various businesses and vertical organizations. In the Latin America session, a number of customers will present success case studies in Spanish and Portuguese. A Frost & Sullivan analyst will also participate in the session discussing current trends in Latin America.

Performance Management (formerly Scorecards) Users Group’

Take a deep dive into this solution from Verint experts and industry peers. Share best practices and network with peers.

Recording and Quality Monitoring User Group

Get the latest news on this solution and learn how peers are harnessing this tool with speech analytics to drive quality.

WFM User Group

Get the latest and greatest on Verint’s Workforce Management solution. Share best practices with peers, from novices to experienced users, and speak directly with our WFM experts.

WFO IT Serviceability Group (New)

New for 2016 - This group is focused on sharing the serviceability features available in the V 15.1 product, the roadmap, and how to reduce the support costs for your organization.

The goal for this group is to enable WFO administrators to efficiently support their business users and take feedback on what improvements should be made in the product and processes to improve supportability of the product.