Agenda Overview

 

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Preview the 2016 Engage Agenda

Engage 2016 will consist of interactive tracks. Many presenters are users of our solutions and will share their experience to help you gain new perspectives, solve problems, learn tips and techniques, and more.

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Monday, June 27
7:30 a.m. 5:00 p.m. Registration
9:00 a.m. 12:00 p.m. Pre-Conference Training: Session 1
12:15 p.m. 5:15 p.m. Partner Day – Lunch and offsite
12:00 p.m. 4:00 p.m. CACs (Working Lunch)
12:00 p.m. 1:00 p.m. Lunch in Grand Ballroom
1:00 p.m. 4:00 p.m. Pre-Conference Training: Session 2
6:00 p.m. 7:30 p.m. Opening Session
7:30 p.m. 9:00 p.m. Welcome Reception in Solutions Lounge
Tuesday, June 28
7:30 a.m. 6:30 p.m. Registration
7:30 a.m. 8:30 a.m. Breakfast
8:30 a.m. 10:00 a.m. General Session
10:00 a.m. 10:30 a.m. Break
10:30 a.m. 11:30 a.m. Breakout Sessions (Block 1)
11:40 a.m. 12:40 a.m. Breakout Sessions (Block 2)
12:40 p.m. 1:40 p.m. Lunch in Solutions Lounge
12:40 p.m. 1:40 p.m. CAC/CRP Lunch
1:40 p.m. 2:40 p.m. Breakout Sessions (Block 3)
2:40 p.m. 3:10 p.m. Break
3:10 p.m. 4:10 p.m. Breakout Sessions (Block 4)
4:20 p.m. 5:45 p.m. User Groups: Branch, DPA, Government and Public Sector/LAGAN, KANA Response, Recording/QM, WFO IT Serviceability
6:00 p.m. 7:30 p.m. Networking Reception - Solutions Lounge
Wednesday, June 29
6:30 a.m. 6:30 p.m. Registration
7:00 a.m. 8:00 a.m. Breakfast
7:00 a.m. 8:00 a.m. Regional Roundtables
8:00 a.m. 9:30 a.m. General Session
9:30 a.m. 10:00 a.m. Break
10:00 a.m. 11:00 a.m. Breakout Sessions (Block 5)
11:10 p.m. 12:10 p.m. Breakout Sessions (Block 6)
12:10 p.m. 1:10 p.m. Lunch in Solutions Lounge
1:00 p.m. 5:00 p.m. CALA Lunch / Sessions
1:10 p.m. 2:10 p.m. Breakout Sessions (Block 7)
2:20 p.m. 3:20 p.m. Breakout Sessions (Block 8)
3:20 p.m. 3:50 p.m. Break
3:50 p.m. 4:50 p.m. Breakout Sessions (Block 9)
5:00 p.m. 6:15 p.m. User Groups - Analytics, Performacne Management, KM/KANA IQ, WFM, Blues Networking Group
7:00 p.m. 10:00 p.m. Customer Appreciation Event
Thursday, June 30
7:30 a.m. 11:30 a.m. Information desk open
7:30 a.m. 8:30 a.m. Closing Breakfast
8:30 a.m. 10:00 a.m. Coffee Talks (Block 10)