Engage 2017 | Agenda Overview

Agenda Overview

 

 

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Preview the 2017 Engage Agenda

Engage 2017 will consist of interactive tracks. Many presenters are users of our solutions and will share their experience to help you gain new perspectives, solve problems, learn tips and techniques, and more. Click here to download the Engage data sheet.

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Monday, May 22
7:30 a.m. 7:00 p.m. Registration
8:00 a.m. 5:15 p.m. Partner Day
9:00 a.m. 12:00 p.m. Pre-Conference Training: Session 1
12:00 p.m. 4:00 p.m. CACs - Except Americas (WorkingLunch)
12:00 p.m. 1:00 p.m. Lunch
1:00 p.m. 4:00 p.m. Pre-Conference Training: Session 2
6:00 p.m. 7:00 p.m. Opening Session
7:00 p.m. 7:30 p.m. Maximizing Your Vaue from Engage
7:00 p.m. 9:00 p.m. Reception in Solutions Showcase
Tuesday, May 23
7:00 a.m. 7:00 p.m. Registration
7:30 a.m. 8:30 a.m. Breakfast
8:30 a.m. 10:00 a.m. Welcome and Guest Keynote
10:00 a.m. 10:30 a.m. Break
10:30 a.m. 11:30 a.m. Breakout Sessions (Block 1)
11:30 a.m. 1:30 p.m. Lunch and Solutions Showcase
1:30 p.m. 2:30 p.m. Breakout Sessions (Block 2)
2:30 p.m. 3:00 p.m. Break
3:00 p.m. 4:00 p.m. Breakout Sessions (Block 3)
4:15 p.m. 5:30 p.m. User Groups (Block 4) - Branch, DPA, KANA Response, Recording/QM, WFO IT Serviceability
5:30 p.m. 6:30 p.m. General Reception
Wednesday, May 24
7:00 a.m. 7:00 p.m. Registration
7:30 a.m. 8:30 a.m. Breakfast
8:30 a.m. 10:00 a.m. General Session
10:00 a.m. 10:30 a.m. Break
10:30 a.m. 11:30 a.m. Breakout Sessions (Block 5)
11:30 a.m. 12:30 p.m. Lunch
12:30 p.m. 1:30 p.m. Breakout Sessions (Block 6)
1:45 p.m. 2:45 p.m. Breakout Sessions (Block 7)
2:45 p.m. 3:15 p.m. Break
3:15 p.m. 4:15 p.m. Breakout Sessions (Block 8)
4:30 p.m. 5:45 p.m. User Groups (Block 9) - Analytics, Scorecards, Telligent, KM/KANA IQ, WFM, Blues Networking Group
7:00 p.m. 10:00 p.m. Customer Appreciation Event
Thursday, May 25
7:00 a.m. 11:00 a.m. Information Desk Open
7:30 a.m. 8:30 a.m. Closing Breakfast in General Session Room
8:30 a.m. 10:00 a.m. Coffee Talks (Block 10)