Customer Awards


Engage Global Customer Awards

Have you or someone within your organization used software from Verint to optimize customer engagement? Has this person helped increase customer satisfaction, build customer loyalty, drive revenue, improve operational efficiencies, and/or heighten employee morale? If so, then be sure to enter for the 2016 Engage Global Customer Awards!

The Engage Global Customer Awards recognize individuals and their respective companies for outstanding accomplishments over the past year in the following categories:

  • Enriching Interactions: Creating better customer experiences and business outcomes — and happier, more loyal customers — by using the voice of the customer across interaction channels to more effectively engage customers and employees.
  • Improving Processes: Reducing cycle times and costs and improving process outcomes by analyzing interaction and process performance and using the insight gained for continuous improvement.
  • Optimizing the Workforce: Improving the productivity of sales and service employees to enable the delivery of fast, effective, and consistent high-quality service by phone, email, chat, and web self-service that better engages customers.

Finalists will be selected for each category and asked to present additional information to a panel of judges via phone or in written form. One winner and one highly commendable recipient will be selected for each category. Winners will be notified in June and will be recognized at the Engage 2016 customer conference. In addition, they will have the opportunity to take part in a professionally-developed video highlighting their outstanding accomplishments!

Award nominations for Engage 2016 are now closed.