Who Should Attend?

 

Who Should Attend Engage?

Users of any of the following Verint solutions are encouraged to attend Engage 2016: Impact 360, Blue Pumpkin, Click2Staff, GMT, Iontas, KANA Enterprise, KANA Express, LAGAN Enterprise, StaffSmart, Telligent, ULTRA, Victrio, and Vovici.

Some organizations opt to send multiple individuals to represent different areas of their business. Attendees often include executives, managers, and team leads from a variety of functional areas, including:

  • Account management
  • Claims operations
  • Compliance
  • Contact centers
  • Continuing education and coaching
  • Control room operations
  • Customer care
  • Customer experience management
  • Customer service
  • Forecasting and scheduling
  • Fraud prevention
  • Help desk/service desk
  • IT
  • Loan/mortgage operations
  • Marketing
  • Order fulfillment
  • Quality assurance
  • Risk management
  • Security