Enterprise Feedback Management Mobile
Gain Immediate Feedback from your Customers Anytime, Anywhere
Your customers are mobile — and with mobile device adoption rates climbing steadily, your organization can gain an immediate, convenient, and engaging way to capture customer feedback. Are you taking advantage of this opportunity to capture the voice of your customers?
Verint Enterprise Feedback Management Mobile (EFM Mobile) solutions offer an immediate, convenient, and engaging way to collect customer feedback at the point of experience. You can reach the right customers, at the right time, through their preferred channels.
Whether online or offline, or via mobile Web, email or SMS, Verint EFM Mobile solutions help put the voice of your customers in the palm of your hand. They can deliver insights quickly, offering you the opportunity to cultivate highly satisfied, loyal customers.
With Verint EFM Mobile, you can:
- Optimize Surveys for Mobile Devices. Capture customer feedback anytime, anywhere by easily deploying mobile surveys offline or online using the mobile browser, or SMS, in device-friendly formats, on a range of mobile devices.
- Use Mobile Reporting. Make fast, impactful decisions by analyzing survey response data on your mobile device in real-time.
- Take Advantage of Mobile Offline Surveys. No Internet? No problem! Collect feedback from mobile offline surveys and securely sync with the Web app when connected, enabling you to conduct surveys at conferences, sporting events, and more.
- Increase Response Rates with SMS. Instantly connect with and engage your customers with SMS by sending/receiving single survey questions, bulk messages, and reminders, or using short codes and keywords to trigger surveys.
Enterprise Feedback Management – part of Verint’s Voice of the Customer Analytics Portfolio
Enterprise Feedback Management (EFM) solutions are part of Verint Systems’ patent-protected portfolio of Voice of the Customer Analytics solutions for speech analytics, text analytics, and enterprise feedback management. These solutions help organizations capture customer and employee feedback across different channels of interaction, interpret it holistically in the context of business objectives, and then act on it to enhance customer experiences, loyalty, and revenue.