Improve Service Quality, Agent Performance, and Customer Satisfaction
Verint offers quality monitoring solutions to meet a wide range of contact center needs. From simple to sophisticated, contact centers around the world rely on our quality monitoring solutions to help them increase revenue, enhance customer satisfaction, and manage performance, processes, and costs. Our solutions include:
- Impact 360 Quality Monitoring for larger contact centers
- Verint Analytics-Driven Quality for contact centers that want to enhance their existing quality programs with speech analytics functionality.
- Audiolog Interaction Quality for Audiolog-enabled contact centers
Impact 360 Quality Monitoring
Impact 360 Quality Monitoring is a comprehensive solution that combines quality monitoring and recording with performance management, eLearning, coaching, and customer survey capabilities.
It can support thousands of seats across multiple contact centers, sites, and lines of business while allowing unified, enterprise access to calls and data.
Part of the Impact 360 Workforce Optimization suite, Impact 360 Quality Monitoring provides a wide range of functionality that can help contact centers improve agent performance and customer satisfaction.
Verint Analytics-Driven Quality
Verint Analytics-Driven Quality adds analytics functionality and out-of-the-box reporting to existing Verint Quality Monitoring and Coaching solutions, helping organizations automate quality assurance while identifying the types of calls that may be the most important.
Audiolog Interaction Quality
Designed specifically for contact centers that deploy the Verint Audiolog multimedia recording solution, Audiolog Interaction Quality provides a range of agent evaluation and scoring capabilities to enhance contact center performance and productivity.