Today’s insurance industry is more challenged than ever to expand products and services, reduce costs, enhance efficiency, and engage customers via new communications channels –with the need to gain insight from these interactions and use it for competitive advantage.
Verint offers solutions to meet the needs of today’s insurance providers, including:
- Impact 360 for Back-Office Operations to automate and simplify many activities in the back office while providing unprecedented visibility into—and data about—operations processes, staffing, and tasks.
- Impact 360 Desktop and Process Analytics for providing visibility into processes and identifying variances that can impact costs and efficiency in the contact center and back-office operations.
- Verint Voice of the Customer Analytics for mining customer interactions and sentiments across the phone, Web, email, and social media, then using this information to refine products, processes, and services.
eBook - Workforce Optimization in Insurance Claims
Case Study - Mutual Life Insurer