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Back-Office Resources

This resource center offers a variety of information about Verint Impact 360 for Back-Office Operations and the value of workforce optimization solutions for back-office operations for improving productivity, processes, and performance.

eBooks

White Papers

Analyst Briefings and Reports

Videos and Recorded Webcasts

Case Studies

  • Diversified Financial Services Firm identified 26 percent in hidden or underutilized capacity and increased productivity by 20 percent in their document management group with Impact 360 for Back-office Operations Workforce Optimization
  • Mutual Life Insurer decreased service delivery time by 60 percent with Impact 360 for Back-office Operations Workforce Management
  • Leading Lender of Higher Education Financing reduced shrinkage or non-productive time by 10 percent, and improved cross-functional visibility, helping them reduce rework, track and improve error rates and align resources to work arrivals to optimally manage their inventory with Impact 360 for Back-office Operations Workforce Optimization and Impact 360 Desktop and Process Analytics
  • Pharmacy Benefits Manager increases capacity and reduces idle time with Impact 360 for Back-office Operations Workforce Management and Impact 360 Desktop and Process Analytics
  • StarTek, a business process outsourcer increased employee efficiency by 10 percent with Impact 360 Desktop and Process Analytics
  • Telecommunications Company reduced service time by 20 percent and increased employee productivity by 15 percent with Impact 360 Desktop and Process Analytics

Infographics

Datasheets