1. Skip to navigation
  2. Skip to content
  3. Skip to footer

When it comes to providing excellent customer service, customer engagement and employee engagement go hand-in-hand.

Download the eBook

Contact Center Solutions

Drive Smarter Customer and Employee Engagement

Calls. Emails. Web forms. Surveys. Mobile apps. Today’s contact center is going far beyond its call center foundation to become the hub of an enterprise omnichannel customer engagement strategy.

As customer self-service increases, contact center employees find themselves fielding the more complex issues. That raises average handle time and it increases their need for contextual information, knowledge articles, and real-time guidance to handle inquiries accurately and efficiently.

Verint offers software and services to help you engage customers—and employees—more effectively. Armed with this insight, you can deliver more personalized, efficient, consistent, and secure service—across all the channels in your enterprise. 

With Verint contact center solutions, your organization can go beyond capturing the "voice of the customer" across channels—you can use it to drive change across the areas of your organization that impact the customer experience and drive smarter engagement.

Verint contact center solutions include:

  • Voice of the Customer solutions for capturing and consolidating customer feedback and journeys across different channels of interaction.
  • Employee Engagement and Engagement Channels solutions for combining disparate systems and applications for knowledge, process, data, and channels into a unified application with a single interface.
  • Workforce Optimization solutions for gaining visibility into people, processes, and work across multiple functional areas of the enterprise.

Individually, each suite of solutions features best-of-breed products for specific needs. Together, they provide a customer engagement platform that can deliver added value for your customers and your workforce.

An explosion of communication channels and rising consumer expectations have changed the game for Contact Centers.

Download the eBook

Learn More

Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

Wilt u meer informatie?

Neem contact met ons op

+31 20 799 1900 - Amsterdam
+31 88 010 8300 - Apeldoorn
+32 9 352 00 28 – Gent

Want more information?

Contact us

+44 1932 839500 – Weybridge
+44 141 533 4000 - Glasgow

Vous désirez plus d'informations ?

Nous contacter

+33 1-55-27-36-60 – France

Brauchen Sie weitere Informationen?

Kontakt

+49 721 2017634 – Germany

¿Desea obtener más información?

Contáctenos

+34 915 726 804 - Spain

Дополнительная информация

Контакты

+48 795 999 055 – Poland

 

Quer mais informações?

Fale conosco

+44 1932 839500 – Weybridge

eBook: Leveling the Playing Field

eBook

Leveling the Playing Field - Cornerstone to Employee Engagement

View now »

Dynamic Media and Digital Business Leader

Case Study

Dynamic Media and Digital Business Leader

View now »

Case Study

Leading Personal Lines Insurer

View now »