1. Skip to navigation
  2. Skip to content
  3. Skip to footer

Learn how Verint Text Analytics can provide you with valuable insight on customers.

Learn more

Interaction Analytics

Identify Trends and Root Causes of Customer Behavior

What are customers telling you?  What drives their behavior—and which behaviors are impacting your business right now?  These questions have never been easy to answer, but today, they’re especially difficult, given the number of channels that customers use to communicate.

With Verint Interaction Analytics, you can proactively identify trends, themes, and the root causes driving customer behavior.  Our solutions can automatically categorize, identify trends, and perform root cause analysis on voice and text-based communicationsincluding call recordings, survey verbatims, social media posts, email, and customer service chat sessionsaccording to your organization’s unique objectives and challenges. Armed with this insight, you can take specific actions to help improve performance, optimize processes, and enhance customer experiences

Verint Interaction Analytics solutions include:

These proven, powerful solutions can help you listen, analyze, and act on the voice of the customer.

Learn how Verint Speech Analytics can help you unlock insights
from customer calls.

Learn More

Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

Wilt u meer informatie?

Neem contact met ons op

+31 20 799 1900 - Amsterdam
+31 88 010 8300 - Apeldoorn
+32 9 352 00 28 – Gent

Want more information?

Contact us

+44 1932 839500 – Weybridge
+44 141 533 4000 - Glasgow

Vous désirez plus d'informations ?

Nous contacter

+33 1-55-27-36-60 – France

Brauchen Sie weitere Informationen?

Kontakt

+49 721 2017634 – Germany

¿Desea obtener más información?

Contáctenos

+34 915 726 804 - Spain

Дополнительная информация

Контакты

+48 795 999 055 – Poland

 

Quer mais informações?

Fale conosco

+44 1932 839500 – Weybridge

Verint Speech Analytics

Download the datasheet »