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Citizen and Customer Service in a Digital World

Download our Government & Public Sector Customer Engagement Optimization Strategy eBook.

 

Government and Public Sector

Government and Public Sector

Empowering Public Services to Transform Customer Engagement

Government and Public Sector organizations worldwide need software and services to help them address the challenges of providing cost-effective, high quality public services.  National, federal and local government organizations and agencies, along with social housing and not-for-profit organizations benefit from Verint solutions to address the main drivers common to most public services.

Digital customers are now a reality for public services, with so many people preferring to do business on their smartphones.

Budgetary constraints have been a long-term challenge and are unlikely to be relaxed in the future.

At the same time there remains pressure to sustain front line services, requiring the adoption of digital service delivery and other service improvements while achieving greater levels of efficiency and economy.

Verint’s Government and Public Sector solutions can help your organization or department align its strategies to, and deliver on, key outcomes such as:

  • Customer Satisfaction: Meet citizen’s increasing expectations within public sector budgetary constraints
  • Operational Efficiency: Improve efficiency and optimize service delivery for citizens, customers and employees
  • Compliance: Meet service levels, budgetary targets, regulatory requirements and more.
  • Employee Satisfaction: Enhance employee satisfaction with the right tools for the job and transparent end-to-end processes.

Verint’s Government and Public Sector solutions include employee engagement and engagement channel solutions that help you manage interactions with citizens and customers - by phone, online or in person; and process optimization, workforce optimization and customer insight solutions to help uncover service trends, discover the root cause of issues, and make decisions that can improve customer service and performance.

Find out more about the digital delivery of public services by reading our blog or visiting our Digital First microsite.

Discover Verint’s flexible cloud and on-premises solutions for Government and Public Sector.  Designed with your needs in mind, for today and into the future.

Want more information?

Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

Overcoming Barriers to Channel Shift

Overcoming Barriers to Channel Shift

White Paper

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Avoiding Future Shock

Avoiding Future Shock

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Verint Government Knowledge Management

Verint Government Engagement Management Knowledge Management

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Verint Government Engagement Management Employee Desktop

Verint Government Engagement Management Employee desktop

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Digital First Engagement Management Solution

Digital First Engagement Management Solution

eBook

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Verint Government Engagement Management Knowledge Management  Verint Government Engagement Management Employee Desktop    Digital First Engagement Management Solution   A Digital First Engagement Management Framework

A Digita lFirst Engagement Management Framework

eBook

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