Enterprise Feedback Management (EFM)
Transform Feedback into Actionable Intelligence
Verint Enterprise Feedback Management (EFM) is an enterprise survey and feedback response management solution for actively managing customer and employee feedback programs. Armed with this insight, you can resolve customer issues, optimize business processes, and deliver top-notch enterprise customer service.
Designed for business users, Verint EFM includes multichannel surveying for capturing customer input across web, telephone, email, and mobile channels. It’s easy to create surveys using built-in templates or the solution’s flexible survey editor. You can deploy, access, and retrieve surveys on a range of mobile devices. You can also deploy surveys offline or by using the web app, SMS, or a self-service kiosk.
The solution provides panel management for organizing ongoing groups of customers to participate in surveys. Built-in, advanced feedback response management provides automated case management by opening cases based on survey responses. And having captured the data, you can easily turn it into actionable results to make better, more informed business decisions.