Your customers interact with you using multiple channels. Now, you need to capture the voice of the customer across all channels – and connect the dots on their overall experience.
Enterprise feedback management is a powerful means of collecting, analyzing and acting on customer feedback across all channels. It can enable you to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting.
Organizations that use EFM to drive their Customer Experience programs can receive important benefits:
Verint Enterprise Feedback Management is an award-winning platform that can help drive your Customer Experience Program by enabling you to: