Your customers interact with you using multiple channels. Now, you need to capture the voice of the customer across all channels – and connect the dots on their overall experience.
Enterprise feedback management is a powerful means of collecting, analyzing and acting on customer feedback across all channels. It can enable you to capture customer input across web, phone, email, SMS and mobile channels while providing cross-channel analysis and reporting.
Organizations that use EFM to drive their Customer Experience programs can receive important benefits:
Verint Enterprise Feedback Management is an award-winning platform that can help drive your Customer Experience Program by enabling you to:
With solutions from OpinionLab, A Verint Company, we have extended our award-winning customer engagement optimization portfolio to include digital feedback management. Now, as customers initiate feedback in real time during digital transactional interactions on web and mobile devices, you can measure, analyze and act on them during key moments in their digital journeys.