With the pace of new regulations and continued adoptions of Dodd-Frank in the U.S., MiFID II in the UK, and GDPR and MAR in Europe, many organizations lack the tools required to proactively monitor and respond to compliance regulators’ requests and are in need of a solution. Auditors and compliance officers may spend countless hours manually searching for and listening to calls and investigating suspicious activity.
Verint has more than two decades of experience as a leading provider of regulatory compliance, financial trade compliance, regulatory surveillance and voice surveillance solutions. Our proven and reliable software for recording, indexing, and retrieving voice and text interactions related to trading activity can provide insight for identifying and assessing suspicious trading activity. This unified approach starts with 100-percent voice recording, text recording, and screen recording, along with advanced retrieval and review capabilities. Then Speech Analytics, Text Analytics, Desktop and Process Analytics all work together to help compliance personnel discover suspicious interactions and behaviors, focus their efforts on specific patterns and people, and manage cases toward optimal outcomes.
Sometimes, fraud may be happening on the other end of the phone. Verifying the identification of the caller is critical for secure communications, but it takes a lot of time and can be detrimental to customer experience.
To overcome those challenges, Verint Identity Authentication and Fraud Detection use voice biometrics to identify callers by their “voiceprint” in just a few moments of live conversation.
This faster authentication can mean a reduction in call times and an improved customer experience. It can also mean that you detect professional “fraudsters” immediately, even if they can answer security questions.