There is a growing burden on financial trading organizations to not only act above-board, but to prove that they did, they do, and they will continue to do so. With multiple communication channels and millions of interactions and transactions, that’s not easy to do. And it’s not enough just to record and monitor them—you need to actively detect suspicious activity and prevent misconduct.
With over two decades of experience as a leading provider of compliance solutions, Verint offers proven and reliable software for recording, indexing, and retrieving voice and text interactions related to trading activity. Our unified approach starts with 100 percent voice recording, text recording, and screen recording, along with advanced retrieval and review capabilities. Then Speech Analytics, Text Analytics, Desktop and Process Analytics all work together to help compliance personnel discover suspicious interactions and behaviors, focus their efforts on specific patterns and people, and manage cases toward optimal outcomes.
Sometimes, fraud may be happening on the other end of the phone. Verifying the identification of the caller is critical for secure communications, but it takes a lot of time and can be detrimental to customer experience.
To overcome those challenges, Verint Identity Authentication and Fraud Detection use voice biometrics to identify callers by their “voiceprint” in just a few moments of live conversation.
This faster authentication can mean a reduction in call times and an improved customer experience. It can also mean that you detect professional “fraudsters” immediately, even if they can answer security questions.