1. Skip to navigation
  2. Skip to content
  3. Skip to footer

Support

Customer Engagement Optmization Global Support Contacts

Welcome to the Customer Support page for Verint® Customer Engagement Optimization Solutions. These solutions include Verint’s Workforce Optimization, Customer Analytics and Engagement Management (KANA) products. Please consult the table below to reach the appropriate support contact for your region.

Verint Support Contact Information for all Products excluding KANA and Telligent

Region SupportedVerint Contact Center LocationContact Information

Americas

North America

1-888-9-VERINT (1-888-983-7468)

(770)754-1870

Enterprise Feedback Management (EFM)
efmsupport@verint.com
EFM web portal

Retail Financial Services (RFS)
rfshelp@verint.com
http://gmt.zendesk.com

All other products:
contactcenter@verint.com
http://online.verint.com

Asia Pacific (APAC)

Israel
 

India
 
 

Hong Kong
 

Australia
 
 
 

Japan

+972 9 962 5881
em.support@verint.com

+91 124 4159555-666
+91 98 99 55 59 97
HD_India@verint.com

+852 8103 0104
HK_WAS_SUPPORT_CCD@Verint.com

1-300-VERINT (1300 837468) – From Australia
+61 2 8907 0300 – From overseas
anz-support@verint.com

(81)3-6261-0970
Japan_helpdesk@verint.com

Europe Middle East and Africa (EMEA)

London, UK GMT

+44 (0) 845 843 7333
EFM: efmsupport@verint.com
EFM web portal

All other products:
customersupport.emea@verint.com
http://online.verint.com

KANA Support Contact Information and Local Business Hours

Region SupportedContact NumberEmail: KANA EnterpriseKANA: Lagan EnterpriseWeb

AMERICAS

1-866-753-KANA (5262)

KanaEnterpriseSupport@kana.com

support@kana.com

community.kana.com

EMEA

+32-20-2015217

UK

+44 (0) 844 478 0415

AUSTRALIA

+61-3862-37224

JAPAN

+81-728-64-1550

SINGAPORE

+65-6415-5154

HONG KONG

+85-2300-27863

 

Telligent Support Contact Information

Click here

OpinionLab Support Contact Information

Click here