One of the most critical aspects of customer service is ensuring that interactions are conducted safely, in compliance with government regulations and industry best practices. Verint offers a variety of Actionable Intelligence solutions to help you put the safety and security of customers—and employees—at the heart of your customer engagement optimization strategies.
Verint Banking Security and Fraud Investigation solutions are designed to help banking and financial services organizations enhance investigations, improve risk mitigation for security and safety, and ensure operational security compliance.
Verint Retail Loss Prevention solutions help retailers prevent loss and protect assets while enhancing customer service interactions, improving business performance, and driving bottom-line growth. Our award-winning solutions are used by retail organizations of all sizes, from big-box leaders to specialty stores.
Verint Enterprise Compliance solutions help organizations mitigate risk by capturing and analyzing voice, data, screen, and employee desktop interactions; automating sensitive processes; and providing employees with real-time guidance on information and processes that comply with regulations and organizational policies.
Verint Identity Authentication and Fraud Detection solutions use voice biometrics to verify callers in real time passively, without requiring a password to be spoken. They make authentication faster, easier, and more secure than traditional authentication methods—helping to reduce agent handle time and enhance security in contact centers.
Verint Public Safety solutions are designed to enable providers of emergency services to meet the challenges arising from evolving standards, such as Next-Generation 911 and the E-112 mandate. Our solutions can help first responders and public safety agencies capture, analyze, and act quickly on large amounts of information from disparate systems and sources.