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Citizen and Customer Service in a Digital World

Download our Government & Public Sector Customer Engagement Optimization Strategy eBook.

 

Government and Public Sector

Empowering Public Services to Transform Customer Engagement

Government and Public Sector organizations worldwide need software and services to help them address the challenges of providing cost-effective, high quality public services.  National, federal and local government organizations and agencies, along with social housing and not-for-profit organizations benefit from Verint solutions to address the main drivers common to most public services.

Digital customers are now a reality for public services, with so many people preferring to do business on their smartphones.

Austerity programs are a familiar constraint and  likely to remain in place in the future.

Politics means that few politicians want to reduce front line services, requiring the adoption of digital service delivery and the improvement of services while achieving greater levels of efficiency and economy.

Verint’s Government and Public Sector solutions can help your organization or department align its strategies to, and deliver on, key outcomes such as:

Compliance: Meet service levels, budgetary targets, regulatory requirements and more.

Operational Efficiency: Improve efficiency and optimize service delivery for customers and employees

Customer Satisfaction: Meet increasing expectations within public sector budgetary constraints

Employee Satisfaction: Enhance employee satisfaction with straightforward and transparent end-to-end processes.

Verint’s Government and Public Sector solutions include engagement management solutions that help you manage interactions with citizens and customers - by phone, online or in person; and process optimization, workforce optimization and customer insight solutions to help uncover service trends, discover the root cause of issues, and make decisions that can improve customer service and performance.

Find out more about the digital delivery of public services by reading our blog or visiting the Citizen 2016 website.

Discover Verint’s flexible cloud and on-premises solutions for Government and Public Sector.  Designed with your needs in mind, for today and into the future.

Want more information?

Contact us

1-800-4Verint
(1-800-483-7468)
+1-631-962-9300

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Overcoming Barriers to Channel Shift

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Avoiding Future Shock

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Verint Government Knowledge Management

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Verint Government Engagement Management Employee Desktop

Verint Government Engagement Management Employee desktop

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Digital First Engagement Management Solution

Digital First Engagement Management Solution

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Verint Government Engagement Management Knowledge Management  Verint Government Engagement Management Employee Desktop    Digital First Engagement Management Solution   A Digital First Engagement Management Framework

A Digita lFirst Engagement Management Framework

eBook

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