Government and Public Sector organizations worldwide need software and services to help them address the challenges of providing cost-effective, high quality public services. National, federal and local government organizations and agencies, along with social housing and not-for-profit organizations benefit from Verint solutions to address the main drivers common to most public services.
Digital customers are now a reality for public services, with so many people preferring to do business on their smartphones.
Austerity programs are a familiar constraint and likely to remain in place in the future.
Politics means that few politicians want to reduce front line services, requiring the adoption of digital service delivery and the improvement of services while achieving greater levels of efficiency and economy.
Verint’s Government and Public Sector solutions can help your organization or department align its strategies to, and deliver on, key outcomes such as:
Compliance: Meet service levels, budgetary targets, regulatory requirements and more.
Operational Efficiency: Improve efficiency and optimize service delivery for customers and employees
Customer Satisfaction: Meet increasing expectations within public sector budgetary constraints
Employee Satisfaction: Enhance employee satisfaction with straightforward and transparent end-to-end processes.
Verint’s Government and Public Sector solutions include engagement management solutions that help you manage interactions with citizens and customers - by phone, online or in person; and process optimization, workforce optimization and customer insight solutions to help uncover service trends, discover the root cause of issues, and make decisions that can improve customer service and performance.
Find out more about the digital delivery of public services by reading our blog or visiting the Citizen 2016 website.